While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files. How would you make an archive of the log files to provide to support personnel?
A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call. Which three statements regarding the Call by-Call report are true? (Choose three.)
A. If a call is queued and an announcement is played, the event will be included in the event column.Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
A. Agent telephones to Communication Manager (CM)In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
A. SIP Gateway managerIn a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1.
The incoming call arrives at the switch.
2.
The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan. What is the next step in the sequence?
A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
A. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components. Which tool can you use to capture packets and display a detailed view of the packet data?
A. WiresharkThe Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log. What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
A. Ngennslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly. Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
A. nslookup displays the fully-qualified Hostname and IP Address of the TargetA Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report folder (category) should be examined?
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