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Avaya 3313 Online Practice Questions and Exam Preparation

3313 Exam Details

  • Exam Code
    :3313
  • Exam Name
    :Avaya Aura Contact Center Maintenance and Troubleshooting
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :63 Q&As
  • Last Updated
    :Jul 09, 2026

Avaya 3313 Online Questions & Answers

  • Question 51:

    When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

    A. SMMC System Tray > HA Cluster information
    B. SMMC System Tray > Database information
    C. SMMC System Tray > General information
    D. SMMC System Tray > System information

  • Question 52:

    The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file. If an application installation fails, which directory provides detailed logs on the installation failure?

    A. C:Avaya\Logs\Sysops\MSiLogs
    B. C: Avaya\Logs\Sysops\UniversalInstall
    C. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
    D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs

  • Question 53:

    If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

    A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
    B. Confirm recordings have been uploaded to the CCMS.
    C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
    D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
    E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

  • Question 54:

    At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

    Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

    A. SIP Gateway
    B. Back-to-Back User Agent
    C. SIP Gateway Manager
    D. User Agent

  • Question 55:

    The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?

    A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
    B. Reboot the CCMS server.
    C. Use the windows services utility to restart the MAS Configuration manager services.
    D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

  • Question 56:

    In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the contact center, where are route point (CDNs) defined?

    A. Avaya aura system Manager (SMGR)
    B. Application Enablement services (AES)
    C. Contact Center Administration Manager (CCMA)
    D. Communication Control Toolkit (CCT)

  • Question 57:

    You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue. Which step will you take to enable additional debugging information?

    A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
    B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
    C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
    D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.

  • Question 58:

    While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent TFE logs?

    A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
    B. D:\Avaya\Logs\CCMS_TFE_5
    C. D:\Avaya\Logs\CCMS\TFE_1
    D. D:\Avaya\Logs\CCMS\CCMS_TFE_5

  • Question 59:

    Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

    A. All SIP signaling and RTP streams will go to the Active server.
    B. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
    C. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
    D. All SIP signaling and RTP streams will go to the active and standby server.

  • Question 60:

    The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

    A. Clear call from the utility and from Real-TIME Display Report.
    B. Disconnect the call if one is present in the system.
    C. View only those calls that are waiting in queue.
    D. View all calls

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