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Avaya 3309 Online Practice Questions and Exam Preparation

3309 Exam Details

  • Exam Code
    :3309
  • Exam Name
    :Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :64 Q&As
  • Last Updated
    :Jul 09, 2026

Avaya 3309 Online Questions & Answers

  • Question 41:

    A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager. Which two properties in the icrcore.properties file need to be corrected? (Choose two)

    A. ICRAdminUKI
    B. VPRemoteLogWebService
    C. ICRSipUserName
    D. ICRSipTCPPort
    E. VPProductID

  • Question 42:

    Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

    A. Sybase 12.5 or higher
    B. Oracle 0.0 or higher Id
    C. Informix 9.21.UC4
    D. MS SQL Server 2000
    E. Postgres 8.2.3 or higher

  • Question 43:

    Which two statements below about infinite campaigns are true? (Choose two)

    A. Infinite Campaign does not terminate by itself after processing all contacts.
    B. Infinite Campaign terminates automatically after processing all contacts.
    C. To terminate an Infinite Campaign, manual intervention is required.
    D. Infinite Campaign terminates only when all agents log off from the campaign.
    E. Infinite Campaign is designated by Campaign Type 0.

  • Question 44:

    You are installing a new Avaya Aura Experience Portal system.

    Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

    A. Alarm Codes
    B. Applications
    C. EPM Servers
    D. MPP Servers
    E. VoIP Connections

  • Question 45:

    Which two statements about the "priority" of a campaign are true? (Choose two)

    A. Available priorities are 1-10
    B. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
    C. The priority of the campaign determines when the campaign will start.
    D. Available priorities are 1-5
    E. Campaign priority determines the media channels used by a campaign

  • Question 46:

    In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles a call arriving in the system?

    A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
    B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
    C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
    D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

  • Question 47:

    You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to

    be made. You notice the following entry in the CrnpMgrService.out log file:

    CmpMgtService.out

    @2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault:

    Transport error: 401 Error: Unauthorized | 192.9.84.93 ####

    Which step must you take to correct the issues and continue with this procedure?

    A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
    B. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
    C. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
    D. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.

  • Question 48:

    When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

    A. The Tomcat Administration Screen
    B. The AAEP Web administration POM menu
    C. The graphical user interface (GUI)
    D. The command line interface (CLI)
    E. The Remote Desktop

  • Question 49:

    A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

    A. $POM_HOME/logs/PIM_CmpMgr.log* log files
    B. $POM_HOM?logs/PlM_CmpDir.log* log files
    C. $POM_HOME/logs/PIM_Web.log log files
    D. $POM_HOME/logs/CmpMgrService.out* log files

  • Question 50:

    When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

    A. the primary EPM server
    B. an auxiliary EPM server
    C. the remote application server
    D. a Media Processing Platform (MPP) server

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