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Avaya 3309 Online Practice Questions and Exam Preparation

3309 Exam Details

  • Exam Code
    :3309
  • Exam Name
    :Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :64 Q&As
  • Last Updated
    :Jul 09, 2026

Avaya 3309 Online Questions & Answers

  • Question 1:

    You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

    A. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
    B. the Maximum Outbound Ports
    C. the SMS and Email Connections
    D. the Email Connections and the Maximum Outbound Ports

  • Question 2:

    The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

    A. Application Enablement Services (AES)
    B. Media Processing Platform (MPP)
    C. Private Brain Exchange (PBX) servers
    D. Experience Portal Manager (EPM)
    E. Avaya Media Servers (AMS)

  • Question 3:

    You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)

    A. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.
    B. 64 bit operating systems are approved for hosting AAEP servers.
    C. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
    D. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
    E. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers.

  • Question 4:

    In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.

    What is an accurate explanation of this SDR report?

    A. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
    B. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
    C. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re- queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
    D. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re- queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

  • Question 5:

    After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.

    Which statement is true?

    A. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
    B. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
    C. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
    D. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.

  • Question 6:

    What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

    A. Restart the terracotta service.
    B. Restart the ICR Core service.
    C. Restart the httpd service.
    D. Reboot the machine.

  • Question 7:

    Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

    A. Call Center
    B. ICR Manager
    C. ICR Monitor
    D. Standard Report

  • Question 8:

    Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

    A. icrcca
    B. icrcore
    C. icrwebservice
    D. terracottasrv
    E. tomcat

  • Question 9:

    In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center. What needs to be done while configuring Skill and Vector Directory Number (VDN)?

    A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
    B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
    C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
    D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

  • Question 10:

    Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)

    A. Apache/httpd logs
    B. Tomcat logs
    C. PostgreSQL logs
    D. Process Logs
    E. Transcriptions Logs

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