How can a sales organization address the "lag time" challenge?
A. By offering higher incentives to sales reps
B. By improving alignment with the marketing organization
C. By optimizing lead assignment and scoring
D. By avoiding the use of leads
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling. Which support channel requires the smallest amount of agent work time?
A. Web to case
B. Email to case
C. Web self service
D. Chat
Which best describes the Salesforce Automation feature "Contact Roles" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Data.com: What does the Reviewed Status indicate?
A. The record has minimal activity on Data.com
B. The record should be deleted from Salesforce
C. The record has been manually cleaned against Data.com
D. The record might have a bad phone number
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report justifies the spend on programs?
A. VP Marketing
B. BI/Analytics
C. Marketing Executive
D. Campaign Manager
Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?
A. Telephony
B. Order Fulfillment
C. Enterprise Resource Planning (ERP)
D. Marketing
Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3
A. Custom indexes
B. Tiered data strategy
C. Record types
D. Division
E. Custom search
What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)
A. Links may be confusing; use them sparingly
B. Including App Exchange mash-ups may slow down Sales Reps
C. Information should be entered only once
D. Finding information should only be a few clicks away
Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).
A. Enter your pass code again for confirmation
B. Enter your pass code when prompted to create a pass code C. Ensure that the Salesforce Classic application is installed and all your Sales force records are downloaded to your device
Sales management at Universal Containers needs to provide channel partners with easy access to approved product documentation. They also need to notify partners about the material revisions and updates. How can they achieve these goals in Salesforce?
A. Enable Content in the partner portal and enable Content email alerts for partner users.
B. Enable the Document tab in the partner portal and enable email alerts for partner users.
C. Add the Content related list
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