Microsoft PL-200 Online Practice Questions and Exam Preparation

Microsoft PL-200 Online Questions & Answers

• Question 281:

  HOTSPOT

  You are a Dynamics 365 Customer Service administrator.

  You need to configure the following automation for the sales team:

  1. Send an email when the status changes on an Opportunity.

  2. Text the sales manager when an Opportunity is created.

  3. Create a Wunderlist task when an Opportunity is open for 30 days.

  Which tool should you use for each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  

  

• Question 282:

  You must process messages asynchronously at scale.

  What should you use?

  A. SharePoint
  B. Azure Service Bus
  C. Excel
  D. Power BI
  B. Azure Service Bus

• Question 283:

  A cloud flow you authored failed several times in production due to a transient network issue. The issue is now resolved.

  You need to reprocess the failed flow runs with the least amount of administrative effort.

  What should you do?

  A. Resubmit each run individually.
  B. Resubmit all runs in bulk.
  C. Rerun the trigger action.
  D. Turn the flow off and then on.
  B. Resubmit all runs in bulk.

• Question 284:

  HOTSPOT

  Accompany plans to implement a model-driven app. The company will enter data through the app.

  The company has the following requirements:

  1. Users must be able to search for the data inside the app.

  2. Users must be able to search for the data outside the app.

  You need to configure a solution for each requirement.

  What should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  

  

• Question 285:

  You must integrate with an external system without built-in connectors.

  What should you create?

  A. Standard connector
  B. Custom connector
  C. Table
  D. View
  B. Custom connector

• Question 286:

  DRAG DROP

  A company creates a Power Virtual Agents chatbot.

  You need to determine when live agents are engaged to provide support.

  Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

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  References:

  https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams

• Question 287:

  A company creates a bot by using Power Virtual Agents.

  The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customer's request.

  You need to configure the bot for the unrecognized information from the customer.

  Which feature should you use?

  A. Fallback skill
  B. Fallback topic
  C. Fallback workstream
  D. Fallback entity
  E. Fallback queue
  B. Fallback topic

  ---

  Explanation

  You can capture unrecognized user inputs in Power Virtual Agents by setting up a fallback topic.

  References:

  https://rishonapowerplatform.com/2022/04/22/capture-unrecognized-user-inputs-in-power-virtual-agents-by-setting-up-a-fallback-topic/

• Question 288:

  You need to deploy customizations between environments.

  What should you use?

  A. Share app
  B. Export/import solution
  C. Copy table
  D. Use Excel
  B. Export/import solution

• Question 289:

  HOTSPOT

  You use Power Virtual Agents to create a bot that will answer and transfer help desk calls.

  You create topics that contain nodes and functions. The company has the following requirements for the bot:

  1. When a caller states the word issue, help, or problem, the bot must respond with the question, "How can we help you today?"

  2. When the bot responds with the question, "How can we help you today?", the bot must provide the caller with the choices of hardware, software, or other.

  3. When the caller asks a question, the bot must save the response so that it can perform an action on the response.

  You need to configure the bot.

  Which nodes or functions should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  

  

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  Box 1: Trigger phrase

  When a caller states the word issue, help, or problem, the bot must respond with the question, "How can we help you today?"

  Trigger phrases are phrases, keywords, and questions that a user is likely to type that are related to a specific issue. Conversation nodes define how a bot should respond to a trigger phrase and what it should do.

  The AI uses natural language understanding (NLU) to parse what a customer types and find the most appropriate trigger phrase or node.

  For example, a user might type "Open hours" into your bot. The AI matches that to the Store hours topic, begins a conversation that asks which store the customer is interested in, and then displays the hours the store is open.

  Box 2: Question

  When the bot responds with the question, "How can we help you today?", the bot must provide the caller with the choices of hardware, software, or other

  Ask a question 1. To have the bot ask a question and get a response from the user, select Add node (+) to add a node, and then select Ask a question to add a new Question node.

  2. Enter the question phrase in Ask a question.

  3. In the Identify list, select an option for the user's response.

  The options determine what the bot should listen for when the user responds. For more information, see Use entities in a conversation.

  4. Depending on what you selected in Identify, enter the options the user should have.

  For example, if you selected Multiple choice options, enter the choices the user can specify in Options for user. Each choice is presented to the user as a multiple choice button, but users can also type their answer.

  The conversation editor creates separate paths in the conversation depending on the customer's response. The conversation path leads the customer to the appropriate resolution for each response. You can add nodes to create branching logic, and specify what the bot should respond with for each variable.

  5. (Optional) Save the user response in a variable to be used later.

  Box 3: Variable

  References:

  https://learn.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

• Question 290:

  You must handle unknown chatbot queries.

  What should you use?

  A. Variable
  B. Fallback topic
  C. Flow
  D. Table
  B. Fallback topic