Salesforce OMNISTUDIO-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce OMNISTUDIO-CONSULTANT Online Questions & Answers

• Question 71:

  A company wants to display different layouts in a FlexCard depending on device size.

  Which feature should be enabled?

  A. States
  B. Responsive property
  C. Flyouts
  D. Actions
  B. Responsive property

• Question 72:

  A business is creating an agent console with FlexCards to provide a 360?view of their customers. The business wants the following information displayed: Account information including account name, phone, and website Active opportunities related to the account Active contracts related to the account

  The ability to view and renew contracts

  An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

  How should the consultant design the FlexCards to meet these requirements?

  A. Parent FlexCard with multiple Child and Card Actions
  B. Parent FlexCard with multiple Child and different Card States
  C. Parent FlexCard with single Child and multiple Card States
  D. Parent FlexCard with single Child and Card Actions
  A. Parent FlexCard with multiple Child and Card Actions

• Question 73:

  A business wants to create a FlexCard for mobile plans to add to their Customer 360?console application.

  The FlexCard needs to include the following actions:

  Start a process to retrieve plan consumption data Create a new case Open a promotions web page Change the SIM card

  Which combination should the consultant use in designing the solution?

  A. Custom Event and Redirect URL
  B. OmniScript and Navigate
  C. Event, Navigate and Card
  D. Flyout and OmniScript
  B. OmniScript and Navigate

• Question 74:

  A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.

  Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers

  A. FlexCards
  B. Flyouts
  C. OmniStudio Actions
  D. Navigate Actions
  E. Omni Script
  A. FlexCards
  C. OmniStudio Actions
  E. Omni Script

• Question 75:

  A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

  Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

  Create a case for an account team member to follow up.

  Email a summary message to the user.

  Which OmniScript elements should the consultant recommend to meet these requirements?

  A. Radio Group, Remote Action, and Messaging Action
  B. Multi-Select, Remote Action, and Email Action
  C. Radio Group, DataRaptor Post Action, and Email Action
  D. Edit Block, DataRaptor Post Action, and Messaging Action
  C. Radio Group, DataRaptor Post Action, and Email Action

• Question 76:

  Which element allows a user to retrieve data from a single field and display it in a dropdown list?

  A. Calculation Action
  B. DataRaptor Extract Action
  C. Lookup
  D. Select
  C. Lookup

• Question 77:

  A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use.

  Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?

  A. Integration procedures
  B. Flexcards
  C. Expression Sets
  D. Omniseripts
  D. Omniseripts

• Question 78:

  Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

  A. Lookup
  B. Calculation Action
  C. DataRaptor Extract Action
  D. Select
  D. Select

• Question 79:

  What is the purpose of Step elements in OmniScript?

  A. Allows the user to input data
  B. Groups elements that extract data
  C. Enables the use of repeatable blocks
  D. Organizes the script into one or more pages
  D. Organizes the script into one or more pages

• Question 80:

  A company wants to prefill customer data in an OmniScript when it loads.

  Which element should be used?

  A. DataRaptor Extract Action
  B. DataRaptor Load Action
  C. HTTP Action
  D. Messaging
  A. DataRaptor Extract Action