Salesforce Salesforce Consultant OMNISTUDIO-CONSULTANT Questions & Answers

• Question 1:

  A consultant receives a requirement to display products installed at an account site in a customer's 360? FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

  How should the consultant design the FlexCard to meet this requirement?

  A. Enable the Responsive feature on the Product Name and Model field elements

  B. Enable the Mobile-First feature in FlexCard settings

  C. Create two states, one for mobile devices and another for non-mobile devices

  D. Create two FlexCards, one for mobile devices and another for non-mobile devices

  Correct Answer: A

• Question 2:

  An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:

  Enter the company's website Enter the account phone number Each field should display on a separate line of the page

  Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

  A. Number

  B. Text Area

  C. Telephone

  D. Line Break

  E. Text

  Correct Answer: CDE

• Question 3:

  A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.

  Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers

  

  A. Verify a transaction

  B. Request higher limit

  C. View credit score history

  D. View statements

  E. Make a payment

  Correct Answer: CDE

• Question 4:

  A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

  In this scenario, how will the calculation engine select which calculation procedure to run?

  A. Date modified

  B. Priority

  C. Sequence

  D. Date created

  Correct Answer: B

• Question 5:

  Which OmniStudio tool can be used to invoke scheduled jobs?

  A. Integration Procedure

  B. DataRaptor Extract

  C. DataRaptor Load

  D. Calculation Procedure

  Correct Answer: A

• Question 6:

  Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

  On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

  What should the consultant recommend to meet this requirement?

  A. Add a Set Errors element

  B. Add a DataRaptor to retrieve the email address

  C. Add a Validation Rule to the Contact object

  D. Add a Conditional View to the last step

  Correct Answer: A

• Question 7:

  Which Action element redirects the user outside an LWC OmniScript?

  A. Response

  B. Done

  C. Post to Object

  D. Navigate

  Correct Answer: D

• Question 8:

  A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.

  Which OmniStudio tools should the consultant recommend to meet these requirements?

  A. Specific FlexCards with Actions for each type of Contact

  B. Multiple OmniStudio Actions that invoke separate OmniScripts

  C. Single FlexCard with an Action to invoke an OmniScript

  D. Single OmniStudio Action that invokes separate Omniscripts

  Correct Answer: B

• Question 9:

  Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

  A. DataRaptor Load

  B. Integration Procedure

  C. Calculation Procedure

  D. FlexCards

  Correct Answer: B

• Question 10:

  A business process needs to perform a multi-step calculation on each contact record in a list.

  Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

  A. Loop Block

  B. Batch Action

  C. Conditional Block

  D. DataRaptor Transform Action

  Correct Answer: A