Salesforce OMNISTUDIO-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce OMNISTUDIO-CONSULTANT Online Questions & Answers

• Question 151:

  A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

  Which OmniStudio tool should the consultant use to meet this requirement?

  A. DataRaptors
  B. FlexCards
  C. OmniScripts
  D. Integration Procedures
  B. FlexCards

• Question 152:

  A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency."

  Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

  A. Input Block
  B. Text Area
  C. Headline
  D. Step
  C. Headline

• Question 153:

  When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.

  Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF?

  A. OmniStudio Action
  B. Integration Procedure
  C. DataRaptor
  D. Calculation Procedure
  C. DataRaptor

• Question 154:

  A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

  1. "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border.

  2. "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

  3. "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.

  How should the consultant design the FlexCard solution to meet these requirements?

  A. Using three FlexCards
  B. Using a single FlexCard with three states
  C. Using a single FlexCard with multiple card filters
  D. Using a single FlexCard with three flyouts
  B. Using a single FlexCard with three states

• Question 155:

  A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:

  Step 1: account name and legal number Step 2: billing cycle and monthly due date Step 3: email and telephone number

  After each step, a DataRaptor is used to update the account information in Salesforce.

  Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

  A. Create a reusable OmniScript for this process
  B. Use a single DataRaptor to save the information
  C. Combine the three steps into one step
  D. Configure the save for later property
  B. Use a single DataRaptor to save the information
  C. Combine the three steps into one step

• Question 156:

  A consultant is working with a client who wants to use a Flexcard to display data from a specific Salesforce object. The client is unsure which data source.

  What advice should the consultant give to the client?

  A. The client should choose a data source based on the speed of data retrieval
  B. The client should choose the data source that retrieves the most data.
  C. The client should choose a data source based on the number of records it can retrieve.
  D. The client should choose a data source that can retrieve data from the specific Salesforce object.
  D. The client should choose a data source that can retrieve data from the specific Salesforce object.

• Question 157:

  A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360? view using FlexCards to replace the legacy application.

  In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

  A. Actions
  B. Custom Styles
  C. Menu elements
  D. Datatables
  E. Newport Design System
  A. Actions
  B. Custom Styles
  C. Menu elements

• Question 158:

  A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.

  Which two OmniScript features should the consultant recommend to meet this validation requirement? Choose 2 answers

  A. Calculation
  B. Messaging
  C. Alert
  D. Formula
  B. Messaging
  D. Formula

• Question 159:

  Which of the following are Integration Procedure Actions?

  A. Email
  B. OmniScript
  C. PDF
  D. TypeAhead
  A. Email

• Question 160:

  A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.

  What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

  A. Add a new Step element with Input elements
  B. Add an LWC component
  C. Add an Input Action to a Step
  D. Add a embedded FlexCard
  A. Add a new Step element with Input elements