Salesforce Salesforce Consultant OMNISTUDIO-CONSULTANT Questions & Answers

• Question 31:

  What business problem does DataRaptor solve?

  A. lt removes the need to code data mappings for data transformations.

  B. It allows developers to create complex API queries declaratively.

  C. It combines multiple steps and processes into a single server call.

  D. It guides humans through a complex business process.

  Correct Answer: A

• Question 32:

  A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

  DataRaptor Extract Action HTTP Action DataRaptor Transform Action

  Following best practices, what can the consultant recommend to reduce processing time?

  A. Combine these actions into an Integration Procedure

  B. Change DataRaptors to extract single objects

  C. Add conditional views to the OmniScript

  D. Add reusable OmniScripts for each step

  Correct Answer: A

• Question 33:

  A consultant must design a 360 view of the customer. The business requirements are:

  A header card with account information (name, account number, next billing date, invoice method)

  A list of related contacts (first name, last name, phone)

  All the open cases related to the account (subject, priority, SLA) An account will not have more than 2

  contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a

  glance.

  Which two FlexCard features should the consultant recommend to improve the user experience? Choose 2

  answers

  A. Use a Datatable element

  B. Use a Block Element with the Collapse property enabled

  C. Use a Zone Template

  D. Use a Custom Style to adjust height and width

  Correct Answer: AB

• Question 34:

  An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.

  Which OmniStudio tool should the consultant recommend to meet this requirement?

  A. DataRaptor Transform with an interface Map

  B. Aggregation Steps in a Calculation Procedure

  C. Class-based Calculation Procedure

  D. Grouped Calculation Matrix

  Correct Answer: D

• Question 35:

  A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.

  In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

  A. Datatable

  B. Remote Action

  C. Response Action

  D. Edit Block

  Correct Answer: CD

• Question 36:

  An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.

  Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

  A. Policies including type, issue date, amount

  B. Terms and Conditions for each policy

  C. Guided troubleshooting process

  D. Customer name, title, phone, email

  Correct Answer: AD

• Question 37:

  A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

  Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.

  Which two suggestions should the consultant propose to address this concern? Choose 2 answers

  A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

  B. Add Limit filter in DataRaptor Extract

  C. Combine the DataRaptors into an Integration Procedure

  D. Add Order By filter in DataRaptor Extract

  Correct Answer: AC

• Question 38:

  A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency."

  Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

  A. Input Block

  B. Text Area

  C. Headline

  D. Step

  Correct Answer: C

• Question 39:

  A company has a requirement to create a 360-view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.

  How many different data sources can be configured using FlexCards in this scenario?

  A. 2

  B. 6

  C. 5

  D. 1

  Correct Answer: D

• Question 40:

  A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

  Easy access to frequent processes At a glanc"; dashboards of customer information Lists of customer bills, which are stored on an external system

  Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

  A. Guide users through complex processes

  B. Display different actions based on context

  C. Allow customers to enter bill payment information

  D. Display a 360?view of the customer

  Correct Answer: BD