Salesforce OMNISTUDIO-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce OMNISTUDIO-CONSULTANT Online Questions & Answers

• Question 21:

  A consultant is building a FlexCard that must display a large dataset in rows with sorting and grouping capabilities.

  Which feature should be used?

  A. Flyouts
  B. Datatable
  C. States
  D. Actions
  B. Datatable

• Question 22:

  A telecommunications company wants to create a 360?view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

  Status = Active

  Pay bill

  Review usage

  Cancel service

  Status = Suspended

  Pay bill

  Reconnect service

  Cancel service

  Status = Pending installation

  Set up billing

  Schedule installation

  Cancel installation

  Status = Canceled

  Reconnect service o Cancel service

  Status = Pending installation

  Set up billing

  Schedule installation

  Cancel installation

  Status = Canceled

  Pay bill

  Disconnect service

  Reconnect service

  Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

  A. States
  B. OmniStudio Action
  C. Custom Style
  D. Flyout
  A. States
  B. OmniStudio Action

• Question 23:

  Which of the following is a key difference between Integration Procedures and DataRaptors?

  A. DataRaptors can access data from external sources.
  B. DataRaptors can invoke multiple actions in a single server call.
  C. Integration Procedures can access data from external sources.
  D. Integration Procedures can retrieve data from multiple related objects.
  C. Integration Procedures can access data from external sources.

• Question 24:

  Which Omniscript element enables users to choose from a dropdown list?

  A. Select
  B. Calculation Action
  C. Lookup
  D. Data Mapper Extract Action
  A. Select

• Question 25:

  How many levels deep can reusable OmniScripts be nested?

  A. 2
  B. 5
  C. Unlimited
  D. 1
  D. 1

• Question 26:

  A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date.

  In this scenario, how will the calculation engine select which Expression Set to run?

  A. Rank
  B. Date modified
  C. Date created
  D. Sequence
  A. Rank

• Question 27:

  A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

  Easy access to frequent processes

  At a glanc"; dashboards of customer information

  Lists of customer bills, which are stored on an external system

  Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

  A. Guide users through complex processes
  B. Display different actions based on context
  C. Allow customers to enter bill payment information
  D. Display a 360?view of the customer
  B. Display different actions based on context
  D. Display a 360?view of the customer

• Question 28:

  A company needs to reuse a common data update process across multiple OmniScripts.

  What is the most efficient approach?

  A. Create a reusable OmniScript
  B. Duplicate the OmniScript
  C. Use a FlexCard action
  D. Use a Calculation Procedure
  A. Create a reusable OmniScript

• Question 29:

  In an Integration Procedure, what group element will control whether an individual action executes?

  A. Conditional Block
  B. Cache Block
  C. Try-Catch Block
  D. Loop Block
  A. Conditional Block

• Question 30:

  A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.

  What solution should the consultant recommend to efficiently meet these requirements?

  A. Create an Integration Procedure to update contact data with "Chain On Step" enabled and invoke it from all OmniScripts.
  B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
  C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
  D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
  B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.