NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 571:

  The most important initial step in preparing for an accreditation survey is

  A. Teaching tools and methods of performance improvement
  B. Physician credentialing
  C. Clinical quality improvement activities
  D. Multidisciplinary standards education
  D. Multidisciplinary standards education

• Question 572:

  A quality professional was asked to assist with strategic planning. Which ofthe following should have the primary impact on the quality and performance improvement goals?

  A. results of gap analysis
  B. findings from a staff needs assessment
  C. financial statement of the organization
  D. report of major competitors' performance
  A. results of gap analysis

• Question 573:

  Which of the following should be used to show beginning and ending times for an activity along a timeline?

  A. Control chart
  B. Fishbone diagram
  C. Pareto chart
  D. Gantt chart
  D. Gantt chart

• Question 574:

  Which of the following is a healthcare quality professional's key responsibility for supporting organizational quality governance?

  A. assessing the board's understanding of quality topics
  B. updating board members on key performance indicators
  C. presenting regular financial updates to the organization's leaders
  D. deciding which quality initiatives will be set as priorities
  B. updating board members on key performance indicators

• Question 575:

  The healthcare quality professional is engaged with a leadership team. Which of the following will best help to establish performance improvement opportunities?

  A. Reviewing the organization's balanced scorecard
  B. Evaluating the organization's mission, vision, and values statement
  C. Creating an organizational action plan
  D. Performing a failure mode and effects analysis (FMEA)
  A. Reviewing the organization's balanced scorecard

• Question 576:

  Which of the following is the best approach tomotivate stakeholders across the care continuum to take action?

  A. Release national benchmarks.
  B. Develop interactive dashboards.
  C. Publish unblinded outcome reports.
  D. Use patient storytelling.
  D. Use patient storytelling.

• Question 577:

  With unannounced surveys, it is imperative that healthcare organizations create training programs to achieve continuous readiness. Developing readiness programs should include

  A. Placing "accreditation survey items" on meeting agendas immediately before the survey occurs
  B. Encouraging all staff to take ownership
  C. Creating policies and procedures that mimic the accreditation organization's policies, even when at odds with the institution's culture
  D. Identifying a few champions to be available for surveys
  B. Encouraging all staff to take ownership

• Question 578:

  A healthcare organization has Introduced an Initiative to Increase lung cancer screenings for Itspatient population with a history of smoking. This screening would fall into which of the following types of prevention?

  A. quaternary
  B. primary
  C. tertiary
  D. secondary
  D. secondary

• Question 579:

  A Lean improvement team is examining potential improvements to room layout to reduce waste. Which of the following is the best tool to identify the baseline distance staff travel through the day to gather the materials they need to perform their job tasks?

  A. 5 whys
  B. spaghetti diagram
  C. Pareto chart
  D. time observation
  B. spaghetti diagram

• Question 580:

  Quality teams can be an important component in an organization's quality/performance improvement program by providing an avenue for

  A. Credentialing and re-appointment
  B. Staff involvement
  C. Reporting to the governing body
  D. Administrative support
  B. Staff involvement