NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 551:

  When an identified solution requires significant change, the best tool to increase the likelihood of success is a:

  A. Force field analysis
  B. Fishbone diagram
  C. Pareto chart
  D. Decision matrix
  A. Force field analysis

• Question 552:

  A quality director has been tasked with the responsibility for education and implementation of a new process improvement initiative. To affect the needed change in culture, the quality director should ___

  A. Establish training for managers and supervisors
  B. Communicate that the costs are justified by the benefits
  C. Maintain visibility and engage throughout the process
  D. Require regular quarterly reporting on progress
  C. Maintain visibility and engage throughout the process

• Question 553:

  Medical staff monitoring indicators are best developed through a collaborative effort between the hospital's quality management professionals and the:

  A. Quality Council
  B. Chief Medical Officer
  C. Director of Utilization Management
  D. Hospital's Administrative Leadership
  A. Quality Council

• Question 554:

  When recommending a quality improvement project, the quality professional must first consider

  A. when and how the project outcomes will be measured.
  B. how the project aligns with the organization's strategic goals.
  C. who will provide the resources for the quality project.
  D. what departments and stakeholders need to be engaged.
  B. how the project aligns with the organization's strategic goals.

• Question 555:

  A managed care peer review committee should obtain which of the following first?

  A. clinical practice guidelines
  B. confidentiality statement
  C. copies of themedical licenses
  D. statement of authenticity
  B. confidentiality statement

• Question 556:

  A performance improvement project was initiated at the beginning of the flu season to increase the influenza vaccinations given in a pediatric clinic. The organization implemented a template to document patient influenza vaccine status and to offer the vaccine to any patients identified as not having been vaccinated. To evaluate and document the process improvement results over time, the quality professional should use which of the following?

  A. Control chart
  B. Matrix diagram
  C. Process decision program chart
  D. Force field analysis
  A. Control chart

• Question 557:

  A health system successfully recruited patients to participate in a newly launched smoking cessation program, but attendance at follow-up visits is low among the Hispanic/Latino community. Which of the following interventions would benefit the program?

  A. Recruit community health workers to gather feedback from the participants.
  B. Offer an evening follow-up smoking cessation clinic.
  C. Implement video interpreter services for Spanish-speaking patients.
  D. Conduct a health literacy review of tobacco cessation materials.
  B. Offer an evening follow-up smoking cessation clinic.

• Question 558:

  Which of the following Is an example of active surveillance?

  A. analyzing laboratory data for disease testing utilization
  B. Identifying disease outbreaks through public healthcontact tracing
  C. analyzing Infectious diseases based on hospital discharge final coding
  D. reporting of Infectious diseases data quarterly to local health departments
  B. Identifying disease outbreaks through public healthcontact tracing

• Question 559:

  Which of the following is the best data source to assess an organization's culture of safety?

  A. Adverse event reports
  B. Staff-completed survey results
  C. Workplace injury claims
  D. Patient complaints
  B. Staff-completed survey results

• Question 560:

  A healthcare organization had three medication incidents associated with narcotics. None of the events led to permanent loss of function or death, but could be considered near misses. Which of the following would be the best tool to use to identify influencing factors?

  A. report from electronic health record (EHR)
  B. root cause analysis (RCA)
  C. proactive risk assessment
  D. nominal group technique
  B. root cause analysis (RCA)