NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 471:

  A team has been working together for six months to improve a patient outcome, and the desired result has not been achieved. An assessment of team effectiveness was conducted and revealed the following: The healthcare quality professional should recommend

  A. evaluating barriers impacting team productivity.
  B. developing interventions to maintain team member satisfaction.
  C. continuing to monitor as the team is performing within acceptable limits.
  D. creating a reward system based on team member growth.
  A. evaluating barriers impacting team productivity.

• Question 472:

  Which of the following would best facilitate the development of priorities?

  A. comparing target versus actual performance
  B. creating a plan to evaluate performance
  C. surveying staff for potential priorities
  D. selecting valid and reliable metrics for the balanced scorecard
  A. comparing target versus actual performance

• Question 473:

  Complaint analysis is most useful in identifying which of the following?

  A. customer expectations
  B. quality of the services rendered
  C. adherence to standards
  D. competence of personnel
  A. customer expectations

• Question 474:

  Which of the following is the best example of applying cultural diversity principles to patient safety?

  A. Having the nutritionist discuss dietary preferences with the patient
  B. Providing interpretive services to explain medical procedures
  C. Performing mandatory training on cultural diversity for the staff
  D. Allowing parents to perform rituals for their ill child
  B. Providing interpretive services to explain medical procedures

• Question 475:

  A Quality Council has received the following requests for establishing performance improvement teams:

  Maintenance: Overtime reductions Dietary: Meal delivery process Housekeeping: Room turnaround times Biomedical: Identification of malfunctioning equipment Human Resources: Competency assessments

  Which of the following should the Quality Council do first?

  A. Review patient satisfaction to verify problem areas
  B. Obtain CFO approval
  C. Determine team leaders
  D. Prioritize the requests
  D. Prioritize the requests

• Question 476:

  Several leaders in a healthcare facility have differing opinions regarding the pursuit of alternative certifications and recognitions. The Chief Quality Officer (CQO) has opted to retain an external quality consultant to determine relevance, appropriateness, and readiness for an alternative certification. The most appropriate role for an external consultant is to

  A. evaluate the facility's needs, goals, and stakeholder input.
  B. determine the final certification selection.
  C. uncover other opportunities for improvement within the facility.
  D. support the CQO's choice for alternative certification.
  A. evaluate the facility's needs, goals, and stakeholder input.

• Question 477:

  The degree to which an instrument measures what it is intended to measure is known as

  A. Regression
  B. Reliability
  C. An indicator
  D. Validity
  D. Validity

• Question 478:

  Which of the following quality Improvement Tools Is best for riskassessment of a new or modified process?

  A. SWOT analysis
  B. failure mode and effects analysis (FMEA)
  C. force field analysis
  D. 5 whys
  B. failure mode and effects analysis (FMEA)

• Question 479:

  Which of the following best describes how a quality professional should conduct an organizational assessment to ensure safe transitions of care?

  A. Evaluate processes for discharges and transfers.
  B. Audit documentation of patient discharge summaries.
  C. Review patient feedback about transfers to skilled nursing facilities.
  D. Assess case management discharge and transfer records.
  A. Evaluate processes for discharges and transfers.

• Question 480:

  Population health care management programs are designed to

  A. Ensure all patients receive the same level of care
  B. Tailor interventions that prioritize patients with the greatest needs
  C. Take patient preferences into account
  D. Assure patients are able to pay their medical expenses
  B. Tailor interventions that prioritize patients with the greatest needs