NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 461:

  While the use of technology may result in fewer medical errors. In order for this strategy to be most effective. It should be supported by

  A. effectiveness of staff.
  B. anorganizational structure.
  C. a culture of safety.
  D. leadership training.
  C. a culture of safety.

• Question 462:

  During the course of a root cause analysis, the team found the following Items contributed to the error:

  1.Fatigue and stress leading to Inattention

  2.Pressure to accomplish more tasks In the same amount of time

  3.The equipment was designed for right-handed staff Which of the following best describe these types of causes?

  A. production pressure
  B. normalized deviance
  C. errors of omission
  D. human factors
  D. human factors

• Question 463:

  The control chart above indicates which of the following?

  

  A. Common cause variation
  B. Special causevariation
  C. Unique cause variation
  D. No variation
  B. Special causevariation

• Question 464:

  Leadership wants to leverage technology as a strategy for improvement of patient safety. Which of the following best illustrates this is occurring?

  A. Staff are unable to move past a required double check without a second staff member using their log in.
  B. There is less oral communication of the team, replaced by communication in the electronic medical record.
  C. There is an increase in workarounds recorded by the barcode medication administration system (BCMA).
  D. A decrease is noted in the number of adverse events reported in the electronic incident reporting system.
  D. A decrease is noted in the number of adverse events reported in the electronic incident reporting system.

• Question 465:

  A healthcare quality professional, previously employed by a hospital, has been hired by an ambulatory surgery center to create a continuous readiness program. Both employers are Medicare certified and are accredited by the same accrediting organization. The healthcare quality professional should first

  A. Assess current organizational practices related to on-site survey and regulatory visits
  B. Conduct individual, systems, and focused tracers across the organization
  C. Develop an education program for leaders and staff about continuous readiness
  D. Review setting-specific regulatory and accreditation requirements
  A. Assess current organizational practices related to on-site survey and regulatory visits

• Question 466:

  Which of the following is the most proactive approach to quality improvement?

  A. Plan-Do-Study-Act
  B. fishbone diagram
  C. failure mode and effects analysis (FMEA)
  D. root cause analysis (RCA)
  C. failure mode and effects analysis (FMEA)

• Question 467:

  After discharge, most patients with a mental health diagnosis have not been compliant with follow-up visits. Which of the following Is the best way to Improve patient compliance?

  A. Benchmark with other facilities in the area to determine the rate of patient compliance.
  B. Include handouts in the discharge documents on the Importance of keeping follow-up appointments.
  C. Initiate a process where the discharge planners call patients prior to the follow-up visit
  D. Communicate to noncompliant patients that appointments should be kept.
  C. Initiate a process where the discharge planners call patients prior to the follow-up visit

• Question 468:

  A quality professional within a seven-hospital system is asked to evaluate the number of quality staff working at the quality professional's hospital. The seven hospitals are all similar with equivalent volume of work. The average staffing is 1 staff/100 beds. This individual's hospital ratio is 0.7 staff/100 beds. Which of the following should the quality professional do first?

  A. Prepare a business case to present to the quality professional's manager
  B. Create a bonus structure with human resources for a reward program for expanded work tasks
  C. Include the staffing issue as an item on the next hospital's quality committee meeting
  D. Meet with the hospital's governing body to discuss the staffing needs
  A. Prepare a business case to present to the quality professional's manager

• Question 469:

  A performance improvement team was formed to reduce the inappropriate ordering of two expensive lab tests. The goal was to reduce the rate of inappropriate ordering of Test A by 20% and Test B by 5%. The results of the pilot group showed a 30% drop in Test A orders and a 3% drop in Test B orders. What additional information would be of most benefit to gain final administrative approval to implement the change organization-wide?

  A. the cost savings resulting from the project
  B. feedback from providers that ordered test A
  C. the total number of Test A and Test B labs ordered
  D. the number of providers that were educated on the change
  A. the cost savings resulting from the project

• Question 470:

  Which initiative should a quality professional promote in an organization seeking to optimize value-based reimbursement?

  A. Standardize joint replacement care pathways.
  B. Improve hand hygiene compliance.
  C. Reduce use of inpatient restraints.
  D. Implement computerized provider order entry (CPOE).
  A. Standardize joint replacement care pathways.