NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 421:

  An interdisciplinary learn met to review readmission rates at a health system. Issues were identified withcommunication across care providers. The team is interested in improving the coordination of care process and is now reviewing four candidates to serve in the role of process champion:

  Of the four candidates, which represents the most effective choice to serve as a process champion?

  A. Candidate A
  B. Candidate B
  C. Candidate C
  D. Candidate D
  A. Candidate A

• Question 422:

  Using clinical guidelines based on scientific evidence will most likely

  A. Improve practice patterns.
  B. promote regulatory compliance.
  C. Increase patient satisfaction.
  D. stimulate practice variation.
  A. Improve practice patterns.

• Question 423:

  A healthcare organization has experienced a recent increase in the number of falls with injury. A response by leadership that best demonstrates a safety culture is in place within the organization is to

  A. Acknowledge the injuries as systems errors
  B. Hold the unit manager responsible for the increase
  C. Require training of involved staff
  D. Place involved staff on a corrective action plan
  A. Acknowledge the injuries as systems errors

• Question 424:

  The following information is available on a health system's performance dashboard:

  Employee turnover decreased from 9% to 6%

  Reporting of patient safety events and near misses increased 5%

  Overall patient satisfaction increased from 58% to 61%

  Which of the following should the quality professional conclude as a result of this information?

  A. Safety culture remains unchanged; while patient satisfaction increased, the safety events also increased.
  B. Safety culture has improved; metrics are moving in the right direction.
  C. Safety culture remains unchanged; while turnover decreased, the safety events increased.
  D. Safety culture has declined; metrics are moving in the wrong direction.
  B. Safety culture has improved; metrics are moving in the right direction.

• Question 425:

  Which of the following is the best way to evaluate the success of a performance improvement team?

  A. Incorporation of team recommendations into policies
  B. Adherence to team deadlines
  C. Periodic measurement of outcomes
  D. Identification of improvement opportunities
  C. Periodic measurement of outcomes

• Question 426:

  The primary reason to use a critical path is to

  A. Change third party reimbursement
  B. Improve the delivery of service
  C. Develop mandated contracts
  D. Decrease incident reports
  B. Improve the delivery of service

• Question 427:

  Which of the following data sources can be used to assess a population's health status?

  A. county birth rate
  B. retrospective chart audits
  C. clinical disease registries
  D. core measure performance
  C. clinical disease registries

• Question 428:

  An organization has a goal to increase profitability of services covered under bundled payments. Which of the following aspects of quality should a healthcare quality professional recommend as a starting point for an analysis?

  A. efficiency
  B. safety
  C. access
  D. equity
  A. efficiency

• Question 429:

  A researcher decides to look at every fourth patient admitted each day and record if the IV is properly labeled, starting with a randomly selected patient. This is known as which of the following types of random selection?

  A. Simple
  B. Convenience
  C. Systematic
  D. Stratified
  C. Systematic

• Question 430:

  Which of the following tools is most useful for an organization to complete prior to implementation of a new device for administration of intravenous chemotherapy?

  A. Cause and effect diagram
  B. Failure mode and effects analysis (FMEA)
  C. Common cause analysis
  D. Root cause analysis (RCA)
  B. Failure mode and effects analysis (FMEA)