NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 261:

  A rapid cycle model for improvement derived from the Deming model encompassing the feedback loop of planning, implementing, and evaluating a rapid test of change would best be described by which of the following acronyms?

  A. FMEA
  B. FOCUS
  C. DMAIC
  D. PDSA
  D. PDSA

• Question 262:

  Which of the following is the best example of a non-value added step in the healthcare environment?

  A. medication double checks
  B. medication reconciliation at transfer
  C. medication verbal order read-back
  D. medication administration workaround
  D. medication administration workaround

• Question 263:

  Which of the following is an effective method to motivate employees to participate in performance Improvement?

  A. Host regular town hall meetings.
  B. Display a success storyboard in the employee break room.
  C. Highlight successes real time in huddles.
  D. Provide mandatory training on an annual basis.
  C. Highlight successes real time in huddles.

• Question 264:

  The quality manager needs to identify a set of process measures to improve wound cate outcomes. The firststep should be to

  A. search for evidence-based guidelines for wound care.
  B. conduct clinical record review of wound care sentinel events.
  C. perform literature search for clinical trials relating to wound care
  D. review prior three years on wound outcome best practices.
  D. review prior three years on wound outcome best practices.

• Question 265:

  Ahospital is using the above chart to monitor the average length of stay (ALOS) for patients diagnosed with acute myocardial infarction (AMI). Which of the following conclusions should be made?

  A. Data collection should be continued for an additional quarter.
  B. The average length of stay is consistent with the national average.
  C. The average length of stay is highest during the fourth quarter.
  D. Standard deviation is needed to determine the degree of control.
  C. The average length of stay is highest during the fourth quarter.

• Question 266:

  Which organization should be consulted when an organization wishes to expand diagnostic testing?

  A. College of American Pathologists (CAP)
  B. National Committee for Quality Assurance (NCQA)
  C. Clinical Laboratory Improvement Amendments (CLIA)
  D. The Joint Commission (TJC)
  C. Clinical Laboratory Improvement Amendments (CLIA)

• Question 267:

  Which of the following approaches best allows an agency to align Its activities with organizational goals?

  A. benchmarks
  B. force field analysis
  C. data outcomes management
  D. balanced scorecard
  D. balanced scorecard

• Question 268:

  An example of a clinical care process measure is:

  A. Patient experience
  B. Administration of beta blocker
  C. Case mix mortality
  D. 30-day readmission rate
  B. Administration of beta blocker

• Question 269:

  A hospital is considering changing the process of admissions from the emergency department. To support patient safety when this new process is deployed, the healthcare quality professional should suggest which of the following actions during the design stage of the process?

  A. examining the new process for stability and variation using a control chart
  B. completing a failure mode and effects analysis (FMEA) of the new process
  C. conducting a root cause analysis to predict errors in the new process
  D. analyzing incident reports from the last year using a Pareto chart
  B. completing a failure mode and effects analysis (FMEA) of the new process

• Question 270:

  A healthcare organization wishes to develop an education plan for quality and patient safety. Based on adult learning principles, the plannededucation Is most likely to be effective when

  A. training is provided by a subject matter expert, attendees have opportunities to ask questions, and written materials are provided.
  B. the content Is designed to meet accreditation standards, the training Is highly encouraged, and learners are allowed to obtain on-demand training.
  C. the program Is designed for delivery at the department level, staff are recognized for attendance, and written competency tests are administered.
  D. there is opportunity for active participation, staff members recognize a need to learn, and the material is presented in a logical progression.
  D. there is opportunity for active participation, staff members recognize a need to learn, and the material is presented in a logical progression.