NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 171:

  A consistent and effective communication plan for a process improvement initiative facilitates

  A. Project success
  B. Clinical relevance
  C. Buy-in from leadership
  D. Decreased costs
  A. Project success

• Question 172:

  Which tool would be best suited to sequence interventions within a project?

  A. Prioritization matrix
  B. Affinity diagram
  C. Pareto chart
  D. Histogram
  A. Prioritization matrix

• Question 173:

  A goal of measurement is to collect valid and reliable data that reflects

  A. actualperformance.
  B. targeted performance.
  C. potential performance.
  D. desired performance.
  A. actualperformance.

• Question 174:

  The main goal of a clinical pathway/guideline Is lo

  A. assist in documentation of care.
  B. document practitioner variances.
  C. guide the patient's care toward identified outcomes.
  D. ensure precise treatment plans are followed.
  C. guide the patient's care toward identified outcomes.

• Question 175:

  Each department in a hospital self-monitors and reports hand hygiene data each quarter. Results typically fall within the 58-72% range, with the exception of Respiratory Therapy, whichconsistently reports 100% compliance. Which of the

  following steps should a healthcare quality professional take next?

  A. Provide remedial hand hygiene training for the lowest scoring departments.
  B. Recognize the Respiratory Therapy department for its outstanding compliance.
  C. Validate that the Respiratory Therapy results are accurate.
  D. Require departments not achieving at least 95% compliance to develop corrective action plans.
  C. Validate that the Respiratory Therapy results are accurate.

• Question 176:

  Which of the following characteristics best describes a learning organization?

  A. compliant, data rich, committed support of the organization's leader
  B. adaptability, systems thinking, willingness to challenge assumptions
  C. scholarship, valued autonomy, fiscal discipline
  D. passion, quality control, intolerance of disruptive thought
  B. adaptability, systems thinking, willingness to challenge assumptions

• Question 177:

  During which phase of DMAIC does the quality manager decide which priorities to focus on?

  A. Define
  B. Measure
  C. Analyze
  D. Improve
  A. Define

• Question 178:

  Which of the following is true regarding critical values?

  A. defined by law
  B. determined by the organization
  C. provided by accrediting agencies
  D. specific tonursing units
  B. determined by the organization

• Question 179:

  A new pediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program's success will depend on which of the following factors?

  A. obtaining approval from the chief psychiatrist at each stage of development
  B. developing the program and presenting it to the appropriate staff members
  C. involving the team members in the development of the program
  D. providing educational in-services to all team members involved
  C. involving the team members in the development of the program

• Question 180:

  A Lean improvement concept that represents rapid improvement is

  A. Kaizen
  B. Six Sigma
  C. Poka-yoke
  D. Kanban
  A. Kaizen