Microsoft Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Questions & Answers

• Question 31:

  A guest user cannot chat in a team to which they are invited. You launch the Teams admin center. You need to resolve the issue. What should you do?

  A. Navigate to Teams and then Teams policies. Edit the Global policy.

  B. Navigate to Users and then User profile. Assign a custom Teams policy.

  C. Navigate to Users and then Guest access. Turn on chat.

  D. Navigate to Users and then User profile. Assign a custom messaging policy.

  Correct Answer: C

• Question 32:

  Contoso uses Microsoft Teams. Contoso implements Active Directory Federation Services (ADFS). Employees receive the following error message when signing in from the internal network: "error code ?4c7''. You need to resolve the issue. What should you do?

  A. Open ports 3478 through 3481 on the internal network.

  B. Clear the Microsoft Teams local cache files.

  C. Enable modern authentication.

  D. Enable forms authentication.

  Correct Answer: C

• Question 33:

  A company configures dynamic emergency calling.

  Users report that when they place emergency calls, the calls do not connect to the appropriate emergency services providers.

  You need to troubleshoot the reported issue.

  Which logs should you use?

  A. Media

  B. WebRTC

  C. Debug

  D. Desktop

  Correct Answer: D

• Question 34:

  A company uses multiple private channels in a team named Projects.

  When users in a specific private channel try to access the Files tab, they receive an error saying that they do not have permissions.

  You need to get the link to the private channels SharePoint site to verify permissions.

  What should you do?

  A. Click on the Open in SharePoint button in the private channel's Posts tab.

  B. Click on the Open in SharePoint button in the private channels Files tab.

  C. Open the private channels document library from the Projects SharePoint site.

  D. Open the SharePoint site from the SharePoint admin center.

  Correct Answer: C

• Question 35:

  A company has a Microsoft 365 subscription. All users have devices that run Windows 10. Microsoft Teams is installed on all devices.

  A user reports the following issues:

  1.

  The user loses their Teams connection during screen sharing.

  2.

  The Microsoft Teams app crashes randomly and restarts automatically.

  You need to view the appropriate logs to troubleshoot the issues.

  What should you do?

  A. From the Microsoft Teams app, select CTRL+G. Open the ETL files in the %Appdata%\Microsoft\Teams\folder.

  B. Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logs.txt in the %Appdata%\Microsoft\Teams\folder.

  C. From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder.

  D. From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/microsoftteams/log-files

• Question 36:

  Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.

  You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.

  You need to resolve this issue.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Assign an audio conferencing license to UserA.

  B. Ensure that the Fabrikam.com domain is verified in Microsoft 365.

  C. Assign a Microsoft Exchange license to UserA.

  D. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.

  E. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.

  Correct Answer: BCD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide

• Question 37:

  A prepaway company limits users that are authorized to create Microsoft 365 groups.

  A user reports that they do not have the option to create new teams in the Microsoft Teams app.

  You need to ensure that the user can create teams.

  What should you do?

  A. Disable Conditional Access policies.

  B. Clear the Teams cache for the user and restart the Microsoft Teams client app.

  C. Add the user to a security group.

  D. Add the user to a distribution group.

  Correct Answer: C

• Question 38:

  A company has their headquarters in France and stores all over the world. The prepaway company wants to organize live events in China.

  Meeting organizers in China cannot create Microsoft Teams live events.

  You need to determine the cause of the issue.

  What are two possible causes? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. The company already has 15 Terms live events running concurrently.

  B. Azure content delivery networks (CDNs) are not accessible in China.

  C. The company has not configured a VPN for connecting to the corporate network.

  D. Users do not have valid Advanced Communication licenses.

  Correct Answer: BC

  Event team members and attendees will not be able to use Teams live events because Azure CDN is not accessible in China. A workaround is to use a company VPN connection, which gets the client connected to CDN via the customer's corporate network.

  Note: The maximum number of concurrent live events per Microsoft 365 or Office 365 organization is 15.

  Reference: https://docs.microsoft.com/en-us/MicrosoftTeams/teams-live-events/plan-for-teams-live-events https://docs.microsoft.com/en-us/stream/live-event-troubleshooting

• Question 39:

  An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).

  Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message plays.

  You need to review the SBC logs to determine the cause of the delay.

  Which log entry identifies the cause of the delay?

  A. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1

  B. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2

  C. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2

  D. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1

  Correct Answer: B

• Question 40:

  You manage the Teams environment for a company. The prepaway company wants to allow their employees to chat with users from another tenant. The other tenant uses Skype for Business.

  You add the other company's domain to your federated list. This action does not resolve the issue.

  You need to configure the system.

  What DNS record should you use?

  A. SRV sipfederationtls UDP 100 1 5061 sipfed.online.lync.com

  B. SRV sipfederationtls TCP 100 1 5061 sipfed.online.lync.com

  C. CNAME sipfederationtls TCP 100 1 5061 sipdir.online.lync.com

  D. CNAME sipfederationtls TCP 100 1 5061 sipfed.online.lync.com

  E. SRV sipfederationtls UDP 100 1 5061 sipdir.online.lync.com

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-skype-interop