Microsoft Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Questions & Answers

• Question 21:

  A company uses Microsoft Teams.

  Users from a private channel named PrivateChannell report that guest users have access to the private channel message thread.

  You need to ensure that guest users have access to the files in PrivateChannell, but no access to the message thread.

  Which two actions should you perform? Each correct answer presents part of the solution,

  NOTE: Each correct selection is worth one point.

  A. Add the guest users to the member's group in the private channel SharePoint site.

  B. Remove the guest users from PrivateChannell.

  C. Disable the chat in the guest access policy in Microsoft Teams admin center.

  D. Add the guest users to the visitor's group in the private channel SharePoint site.

  Correct Answer: AC

• Question 22:

  A company uses Microsoft Teams.

  Users report that pinned apps disappear if they sign out of Teams.

  You need to troubleshoot the issue.

  Which policy should you check?

  A. Manage apps

  B. Conditional access

  C. App permission

  D. App setup

  Correct Answer: D

• Question 23:

  A college has an Office 365 for Education verified tenant. Instructors create assignments for students.

  A guest user reports they are unable to access an assignment that was shared with them in Microsoft Teams. You investigate the Fiddler logs and observe the following client error status response code:

  401 Unauthorized

  You need to determine the root cause for the issue. What is the root cause?

  A. Another guest user has the assignment opened at the same time.

  B. Guest users cannot access assignments in Teams.

  C. You must re-assign the license for the guest user.

  D. The assignment must be re-shared with the affected guest user.

  Correct Answer: D

• Question 24:

  A company uses a Session Border Controller (SBC) with Teams Direct Routing.

  A user reports that they cannot initiate outbound calls to the following number +41 44 123 45 67.

  The user can receive incoming calls. You observe that the user is assigned an OnlineVoiceRoutingPolicy that uses the following number pattern: ^(\+41[0-9]{10})$.

  You need to resolve the issue.

  Which pattern should you use?

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A

• Question 25:

  A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.

  The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.

  You need to troubleshoot the issue.

  Solution: Determine which calling policies are assigned to the user.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: A

  Explanation: https://learn.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy

• Question 26:

  Users from a company are collaborating with guests from other tenants.

  The company's users report that they are unable to send messages to guest accounts.

  You need to resolve the issue.

  What should you do?

  A. Modify Guest access settings to allow guest access.

  B. Update the Global messaging policy to enable chat

  C. Enable chat in Guest access.

  D. Add the domains for the guest accounts to the external access allow list.

  Correct Answer: D

• Question 27:

  A company configures IP address 10.3.0.0 as the Location Information Service subnet.

  The Microsoft Teams client does not display the emergency address for a user. You confirm that the user has a correctly assigned and validated E911 address that includes geo-coordinates.

  You observe the following record in the Teams log:

  

  You need to identify the root cause of the issue.

  Which segment of the Teams log record identifies the cause of the issue?

  A. "publiclp":"216.82.234.65

  B. locationld'inull

  C. 'ipv4"':"10.3.145.22,,,"subnetLengthIPv4":"20"

  Correct Answer: B

• Question 28:

  You support a Microsoft Teams environment for a company.

  A user is unable to share an uploaded file from their device in a chat with another user. The following error message displays:

  

  You need to troubleshoot and resolve the issue. What is the cause of the issue?

  A. SharePoint permissions prevent the user from sharing the file.

  B. The user does not have a SharePoint license.

  C. The user exceeded their OneDrive storage quota.

  Correct Answer: A

• Question 29:

  You support a Microsoft Teams environment for a company.

  Employees report a variety of call quality issues.

  You need to investigate the issues.

  Which two tools should you use? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Call Analytics

  B. Teams user activity report

  C. Teams Debug logs

  D. Teams Desktop toys

  E. Analytics and reports

  Correct Answer: AE

  Explanation: https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to- troubleshoot-poor-call-quality

• Question 30:

  A company plans to review access to Microsoft Teams by guest users.

  A team owner reports that guest users from an old project have not received an access review this month. The guest users are still active in the team, You need to troubleshoot the issue.

  What should you do?

  A. Launch the Azure Active Directory (Azure AD) admin center. Navigate to the Identity Governance section of the Azure AD blade.

  B. Launch the Microsoft 365 admin center. Navigate to the Guest access section of the Users blade.

  C. Launch the Teams admin center. Navigate to the Guest access section of the Users blade.

  D. Launch the Azure AD admin center. Navigate to the External Identities section of the Azure AD blade.

  Correct Answer: C