Microsoft Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Questions & Answers

• Question 81:

  DRAG DROP

  A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.

  You need to provide guidance on how to use the CQD.

  Which action can you perform by using the CQD? To answer, drag the appropriate responses to the statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide

• Question 82:

  DRAG DROP

  A company uses Microsoft Teams.

  You need to configure email channel settings for the company.

  Where should you perform each task? To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://support.microsoft.com/en-gb/office/manage-who-can-send-email-to-a-channel-in-teams-4f1a1224-e71b-45de-8f68-8e08f7874fa9

  https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365

• Question 83:

  DRAG DROP

  You manage the Microsoft Teams environment for a company.

  A private channel is deleted. After 20 days, the channel owner restores the channel to retrieve a file. A user reports that they cannot access the SharePoint site for the channel.

  You need to restore the SharePoint site that is associated with the private channel.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 84:

  DRAG DROP

  You manage the Microsoft Teams environment for a company.

  You need to configure the system to ensure that users can view data from an external app within a Teams channel.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook

• Question 85:

  DRAG DROP

  You are the global administrator of a tenant.

  An account is blocked due to suspicious user activities.

  You need to investigate the user activities.

  Where should you investigate activities? To answer, drag the appropriate portals to the correct activities. Each portal may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/microsoft-365/compliance/search-the-audit-log-in-security-and-compliance?view=o365-worldwide

• Question 86:

  DRAG DROP

  You manage the Microsoft Teams environment for a tenant.

  Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.

  You need to manually reset Seamless Single Sign-on (SSO).

  Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-sso

• Question 87:

  DRAG DROP

  A company uses Microsoft Teams. You delete a user.

  You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams PowerShell module to investigate the issue. The following message appears:

  Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, orif a path was included, verify that the path is correct and try again.

  You need to resolve the error and confirm whether the deleted user is still owner of the team.

  Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate commands from the list of commands to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/skypeforbusiness/set-up-your-computer-for-windows-powershell/download-and-install-the-skype-for-business-online-connector

• Question 88:

  HOTSPOT

  You need to resolve the issue reported by User4.

  How should you resolve the issue? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 89:

  HOTSPOT

  You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 90:

  HOTSPOT

  You need to set up the calling environment for the sales and support departments.

  Which setup paths should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue