Microsoft Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Questions & Answers

• Question 11:

  You need to investigate the issue reported by the human resources manager. Which two tools should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  A. Teams Desktop logs

  B. SharePoint admin center

  C. Teams Debug logs

  D. Network assessment tool

  E. Fiddler

  Correct Answer: BC

• Question 12:

  You need to resolve the emergency address issue. What should you do?

  A. Add only the IPv6 public relay IP address to the trusted IP address list for the tenant.

  B. Add only the IPv4 public relay IP address to the trusted IP address list for the tenant.

  C. Add the IPv4 and IPv6 public relay addresses to the trusted IP address list for the tenant.

  D. Route HTTPS traffic to Microsoft Teams by using a proxy and the proxy IP address.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling

• Question 13:

  You need to identify the root cause of the issue that was reported by User6. What is the cause of the issue?

  A. Sharing permissions for the file have been revoked.

  B. The external sharing permissions have been set to existing external users only.

  C. The sharing permissions for the organization are set to internal only.

  D. The file link is expired.

  Correct Answer: D

• Question 14:

  A company is using Microsoft Teams.

  The company reports that employees are using a specific GitHub application in Teams. Employees must not be allowed to use the application.

  You need to block the application.

  What should you do?

  A. Launch the Microsoft Teams admin center, expand Teams apps, and then select the Manage apps page.

  B. Launch the Microsoft 365 compliance center and then select the Catalog page.

  C. Launch the Azure Active Directory (Azure AD) admin center and then select the Enterprise applications page.

  D. Launch the Azure AD admin center and then select the Azure Active Directory - App registrations page.

  Correct Answer: A

• Question 15:

  You need to resolve the issue for the legal department employees. What should you do?

  A. Set external sharing to Only people in your organization.

  B. Set external sharing to Anyone.

  C. Grant the org-wide Teams Member group unique permission to the document library.

  D. Grant the org-wide Teams Member group permissions to the parent site of the Team.

  Correct Answer: C

• Question 16:

  A user works with two Microsoft 365 accounts on a domain-joined device. The user's device automatically signs in to Microsoft Teams by using a domain-joined account each time the user restarts their device. The user must manually sign

  out from Teams and then enter credentials for the second account when they want to use the second account. Microsoft Teams must launch without the user signing in to an account.

  You need to recommend a solution for the user.

  What should you recommend?

  

  A. Option A

  B. Option B

  C. Option C

  Correct Answer: C

• Question 17:

  A company uses Microsoft Teams. An employee sends a chat message to a user at another company.

  The recipient's company configures Microsoft Teams to use Islands mode. The recipient does not receive the messages in their Microsoft Teams app.

  You need to determine the cause of the issue.

  What should you conclude?

  A. Messages sent to an Islands recipient will always be received by the Skype for Business app.

  B. Messaging policy restrictions for the receiver are in place that block the communication.

  C. Messaging policy restrictions for the sender are in place that block the communication,

  Correct Answer: B

• Question 18:

  A company assigns Microsoft 365 E5 licenses to its users.

  A user reports that the Microsoft Teams dial pad is missing.

  You run the Get-csonlineuser PowerShell cmdlet. You observe the results shown in the following exhibit:

  

  You need to resolve the issue.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Run the following PowerShell cmdlet: Set-CsOlineVoiceuser -identity -LocationID- telephonenumber

  B. Assign a voice routing policy.

  C. In the Teams admin center, change the coexistence mode to Teams only

  D. Change the value of the Usagelocation option to US.

  E. Run the following PowerShell Cmdlet Set-CsUser -Identity - EnterpriseVoiceEnabled $True

  Correct Answer: BCE

• Question 19:

  You support a Microsoft Teams environment for a company. A member of a private channel reports that when they try to view files in the Files tab. the following message displays:

  

  You need to recommend a solution to resolve the issue.

  Which two recommendations can the member perform to achieve this goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Remove and re-add the member to the channel.

  B. Set access permissions for the document library.

  C. Create a SharePoint address for the user.

  D. Unassign and re-assign the user SharePoint license.

  Correct Answer: AC

• Question 20:

  You are configuring Microsoft Teams for a company.

  You configure the Direct Routing setup for the tenant- The 200 OK message is not received for outbound SIP options in the Session Border Controller (SBC) logs.

  You need to find the root causes of the issue.

  What are the three causes of the issue? Each correct answer presents part of the solution.

  NOTE; Each correct selection is worth one point.

  A. The SBC trusted root certificate store for the Microsoft Teams TLS context contains the Baltimore root CA.

  B. The certificate must be assigned to TLS context for the Microsoft Teams proxy.

  C. The SBC certificate assigned to TLS context for Microsoft Teams proxy must be signed from an approved root CA

  D. The SBC trusted root certificate store for the Microsoft Teams TLS context is missing the full certificate chain of the SBC certificate.

  E. TLS context is used for Microsoft Teams proxy.

  Correct Answer: BCD