Microsoft Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Questions & Answers

• Question 1:

  You need to resolve the issue reported by User4.

  Which two actions should you recommend? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Install the Microsoft Teams app on devices that run the Skype for Business app and instruct the user to sign in to both client apps.

  B. Modify the messaging policy from the Teams admin center for the user.

  C. Install the Skype for Business app on all devices that run the Microsoft Teams app. Instruct the user to sign in to both apps.

  D. Re-install the Teams apps on the affected device. E. Clear the cache of Teams from the affected device.

  Correct Answer: AD

• Question 2:

  You need to configure team settings specific to all departments' needs. What should you do?

  A. From PowerShell, run the New-AzureADMSGroupLifecyclePolicycmdlet.

  B. From the Microsoft Teams admin center, modify the Teams policy.

  C. From the Microsoft 365 admin center, modify the Office 365 group settings.

  D. From the Security and Compliance admin center, create a data loss prevention (DLP) policy.

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle

• Question 3:

  You need to resolve the partner company communication issue.

  Which two PowerShell commands should you run? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Get-CsExternalAccessPolicy | Set-CsExternalAccessPolicy -EnableFederationAccess $True

  B. Set-CsTenantFederationConfiguration -allowedDomains

  C. Set-CsAccessEdgeConfiguration -AllowFederatedUsers

  D. New-CsAllowedDomain -identity

  E. Get-CsOnlineUser | Set-CsExternalAccessPolicy -EnableFederationAccess $True

  Correct Answer: AC

  Reference: https://docs.microsoft.com/en-us/powershell/module/skype/set-csexternalaccesspolicy?view=skype-ps https://docs.microsoft.com/en-us/powershell/module/skype/new-csalloweddomain?view=skype-ps

• Question 4:

  You need to resolve the issue reported by User3. What should you do?

  A. Ensure that the date and time for the user's device are correct.

  B. Ensure that the user is connected to the internet and that the firewall and other apps are not preventing access.

  C. Confirm that the organization complies with Azure Active Directory configuration policy.

  Correct Answer: B

  Reference: https://support.microsoft.com/en-us/office/why-am-i-having-trouble-signing-in-to-microsoft-teams-a02f683b-61a3-4008-9447-ee60c5593b0f

• Question 5:

  You need to configure the system to meet the requirements for guest users.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create and assign a calling policy for guest users.

  B. Edit the guest access policy to disable calls.

  C. Edit the guest access policy to disable chat.

  D. Create and assign a messaging policy for guest users.

  Correct Answer: AC

  Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy

• Question 6:

  You need to recommend a solution for configuring security for sales interns.

  Which two PowerShell commands can the company use to achieve the goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: AD

• Question 7:

  You need to resolve the issue reported by User5. Which PowerShell command should you run?

  A. Import-ContactList -CSV -CSVData

  B. Set - CsAddressBookConfiguration -identity Site:Redmond -RunTimeOfDay 23:00

  C. Invoke-CsUcsRollback -Identity "~

  D. Set-CsUserServicesPolicy -Identify "" -UcsAlloMed $False

  Correct Answer: C

• Question 8:

  You need to resolve the issue reported by User2.

  What ate two possible ways to achieve the goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Reinstall the Teams client.

  B. Update the Teams client manually.

  C. Ask the user to log out of their user profile and then log in again.

  D. Clear the browser cache.

  Correct Answer: AD

• Question 9:

  You need to resolve the chat notification issue.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Reinstall Microsoft Teams.

  B. On the Microsoft Teams Settings Notifications page, enable notifications.

  C. In Registry Editor, navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Teams. Create a registry key named ChatNotifications and set the value to 1.

  D. In the Windows settings Notifications and Actions menu, enable notifications.

  E. Update Microsoft Teams to the latest version.

  Correct Answer: BDE

  Reference: https://support.microsoft.com/en-us/office/manage-notifications-in-teams-1cc31834-5fe5-412b-8edb-43fecc78413d https://support.microsoft.com/en-us/windows/change-notification-and-action-settings-in-windows-10-8942c744-6198-fe56-4639-34320cf9444e

• Question 10:

  You need to provide the correct statements to User1.

  Which two statements are correct? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. No matter how much memory is available, Teams will not pass the 1.5 GB threshold

  B. The Microsoft Teams web and desktop apps use memory in very different ways from each other.

  C. The more memory the machine Teams is running has, the more memory Teams will use.

  D. When other apps or services require system memory, Microsoft Teams could give up some to provide to the others.

  Correct Answer: CD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-memory-usage-perf