Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 81:

  You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form.

  You need to review the case status and report the information to your manager.

  Which piece of information about the time of the case is available?

  A. Total time the case is on hold
  B. Failure time
  C. Warning time
  D. Total time the case is in processing
  B. Failure time

• Question 82:

  Your customer requests that deliveries be made on Thursdays only.

  You need to configure Microsoft Dynamics CRM to meet this requirement.

  What should you create?

  A. A new site with a weekly schedule for Thursdays only
  B. A new resource group linked to the service for the customer
  C. Service preferences on the customer record
  D. A business closure for every day except Thursday
  C. Service preferences on the customer record

• Question 83:

  Employees in your organization create opportunities in Microsoft Dynamics CRM by using various currencies.

  You need a report that uses the company's base currency to show the value of all open opportunities.

  What should you do?

  A. Create a report that displays the organization's base currency value for each opportunity.
  B. Add a field to the opportunity entity to convert and store the base currency value for each one, and create a report to show the opportunities with the base value.
  C. Create a report that converts the value of each open opportunity to the organization's base currency.
  D. Export all open opportunities to Microsoft Excel, and add a formula that converts the value of each opportunity to the organization's base currency.
  A. Create a report that displays the organization's base currency value for each opportunity.

• Question 84:

  You are the service desk manager for a large engineering firm. You want to track how many cases are resolved each month by each individual service technician. Which three items in Microsoft Dynamics CRM do you need to configure? Each correct answer presents part of the solution. Choose three.

  A. Goal metric
  B. Goal
  C. Rollup field
  D. Target
  E. Parent goal
  A. Goal metric
  B. Goal
  C. Rollup field

• Question 85:

  You currently sell widgets individually.

  You now need to configure the product catalog to sell widgets in packs of 12.

  What should you configure?

  A. Primary unit
  B. Unit
  C. Base unit
  D. Unit group
  D. Unit group

• Question 86:

  An employee who you manage requests one week of paid vacation.

  You need to ensure that no work is assigned to this employee during that week.

  What should you create?

  A. A service schedule
  B. A service restriction
  C. A time off record
  D. A new weekly schedule
  C. A time off record

• Question 87:

  You need to ensure that the estimated revenue for your opportunity is calculated correctly based on the most recent territory price list and the associated products. Which method should you use to configure the opportunity pricing?

  A. User Provided
  B. Automatic Recalculation
  C. System Calculated D. Current Pricing
  C. System Calculated D. Current Pricing

• Question 88:

  You need a dashboard that shows your cases only. Which dashboard should you use?

  A. Customer Service Operations
  B. Customer Service Representative
  C. Customer Service Performance
  D. Sales Performance Dashboard
  B. Customer Service Representative

• Question 89:

  You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.

  You need to configure Microsoft Dynamics CRM with the following information:

  A junior inspector can supervise one inspection at a time. A senior inspector can supervise two inspections at a time.

  Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

  A. Create a connection on the resources for the inspectors.
  B. Add a selection rule to the inspection service.
  C. Configure the capacity on the resources for the inspectors.
  D. Create a connection on the resource group that includes the inspectors.
  B. Add a selection rule to the inspection service.
  C. Configure the capacity on the resources for the inspectors.