Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 11:

  You send a quote to a customer, who accepts the quote. You need to complete the sale and collect payment. What should you do?

  A. Convert the quote to an order, and convert the order to an invoice.
  B. Close the quote as invoiced.
  C. Close the quote as won.
  D. Convert the quote to an invoice, and convert the invoice to an order.
  A. Convert the quote to an order, and convert the order to an invoice.

• Question 12:

  You are a sales representative at a trade show.

  A trade show attendee leaves a business card at your company's booth.

  You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify.

  Which record type should you create?

  A. Contact
  B. Account
  C. Opportunity
  D. Lead
  D. Lead

• Question 13:

  A customer with an open opportunity selects one of your company's competitors.

  You need to change the status of this opportunity so that the opportunity no longer shows in Open Opportunities.

  What should you do?

  A. Mark all activities on the opportunity as complete.
  B. Close the opportunity as lost.
  C. Change the estimated revenue to zero.
  D. Activate all draft quotes related to the opportunity.
  B. Close the opportunity as lost.

• Question 14:

  A customer calls and wants to make a purchase.

  You need to record the phone call and the purchase in Microsoft Dynamics CRM.

  What should you do?

  A. Create a phone call activity, convert it to an opportunity, and close the opportunity as won.
  B. Create an opportunity, add a phone call activity, and then close the opportunity as won.
  C. Create an order, and then add a phone call activity.
  D. Create a phone call activity, and convert it to an order.
  A. Create a phone call activity, convert it to an opportunity, and close the opportunity as won.

• Question 15:

  Your organization uses territories in Microsoft Dynamics CRM to manage sales.

  You need to ensure that all sales managers and sales people are associated with the correct territories.

  What should you do?

  A. Add a sales manager and the relevant sales people as members to each territory.
  B. Add a territory to each sales person's record, and add the sales manager and territory to each opportunity record.
  C. Add the relevant sales people to each territory record, and make the sales manager the owner of the territory record.
  D. Add a sales manager to each territory record and to each sales person's user record.
  A. Add a sales manager and the relevant sales people as members to each territory.

• Question 16:

  You create an opportunity and need to add products.

  What should you do before adding the opportunity products?

  A. Set a price list.
  B. Change the revenue setting to user provided.
  C. Set estimated revenue.
  D. Change the revenue setting to system calculated.
  A. Set a price list.

• Question 17:

  The service desk frequently receives email requests directly from contacts that are not currently in Microsoft Dynamics CRM.

  You need to configure an automatic case creation rule to ensure that these requests are not overlooked.

  Which option should you select in the case creation rule?

  A. Cases for email from unknown senders
  B. Automatic email response to customer on case creation
  C. Cases for activities associated with a resolved case D. Cases if a valid entitlement exists for the customer
  A. Cases for email from unknown senders

• Question 18:

  You work at the support desk for a software company.

  When the newest version of a popular app is released, you receive an influx of support requests regarding an issue. The research and development team identify the issue as a bug and prepare to fix it. You need to identify existing cases in

  which this bug was reported and relate them to one another so that they can be closed simultaneously when the bug fix has been released.

  What should you do?

  A. From the parent case, select create child case for each of the cases that reported the bug.
  B. From the active cases view, select all of the cases that are reporting the bug, and then select merge cases.
  C. From the child case, select similar cases to find the cases that reported the bug.
  D. From the active cases view, select all of the cases that are reporting the bug, and then select associate child cases.
  B. From the active cases view, select all of the cases that are reporting the bug, and then select merge cases.

• Question 19:

  An existing goal tracks the number of cases resolved per month. You need to enable it to show the number of cases that are still open. What should you do?

  A. Create a new goal, and add it as a child to the existing goal.
  B. Create a new goal metric, and add it to the existing goal.
  C. Add a new rollup field to the existing goal metric.
  D. Add a rollup query to the existing goal.
  C. Add a new rollup field to the existing goal metric.

• Question 20:

  You need to create a dashboard that will include an external website. Which component should you add?

  A. Quick view
  B. Sub-grid
  C. IFRAME
  D. Web resource
  C. IFRAME