Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 31:

  You plan to bulk import new case records.

  You do not want the service level agreement (SLA) to apply to the new cases.

  What should you do?

  A. Set the Disable the SLAs system option.
  B. Pause all SLAs.
  C. Set the Ignore SLAs import option.
  D. Deactivate all SLAs.
  D. Deactivate all SLAs.

• Question 32:

  You need to add a product brochure to Microsoft Dynamics CRM so that users can send the brochure via email to potential customers. Which record type should you add the brochure to?

  A. Sales literature
  B. Competitor
  C. Product
  D. Marketing list
  A. Sales literature

• Question 33:

  Two active case records are related to the same issue but have nothing else in common.

  Your manager asks you to make an association between the records.

  What should you do?

  A. Merge the two case records.
  B. Reference the case ID of the other case in the case ID field of each case.
  C. Add one case to the sub-grid on the other case for similar cases.
  D. Reference the case ID of the other case in the notes field of each case.
  C. Add one case to the sub-grid on the other case for similar cases.

• Question 34:

  Which three items can you add to a closed opportunity? Each correct answer presents a complete solution. Choose three.

  A. Competitor
  B. Product
  C. Task
  D. Note
  E. Description
  A. Competitor
  C. Task
  D. Note

• Question 35:

  You are the office manager for a plumbing company. According to customer feedback, technicians are showing up late and are taking a very long time on service calls. You want to research the matter further. You need a report that displays the number of service activities by owner. Which report should you use?

  A. Progress Against Goals report
  B. Service Activity Volume report
  C. Account Service Overview report
  D. Case Summary Table report
  B. Service Activity Volume report

• Question 36:

  A customer purchases a widget at retail price. Another customer purchases the same product at wholesale price. What should you create to enable both customers to pay the correct amount?

  A. One retail and one wholesale price list
  B. One retail and one wholesale product
  C. One retail price list with two product price list items
  D. One retail price list and one discount list
  A. One retail and one wholesale price list

• Question 37:

  You update the exchange rate for a currency.

  Which two events will cause an open opportunity to calculate and display the updated value? Each correct answer presents a complete solution. Choose two.

  A. Changing the state of the opportunity
  B. Updating any money field on the opportunity
  C. Adding an activity to the opportunity
  D. Updating any field on the opportunity
  A. Changing the state of the opportunity
  B. Updating any money field on the opportunity

• Question 38:

  A staff member at your client organization sends you an email message, inquiring about a product that the client might buy. After you track the email message, what should you do?

  A. Convert the email message to the opportunity.
  B. Convert the email message to an account and contact.
  C. Create a quote, and link the email message to the quote.
  D. Create an order, and link the email message to the order.
  A. Convert the email message to the opportunity.

• Question 39:

  You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM. What should you do to make social insights visible in Dynamics CRM?

  A. Ensure that each of your social listening search topics are assigned a category.
  B. Configure social listening search topics and visuals.
  C. In system settings, change the default setting for the Disable Social Engagement option.
  D. Select the Reset Social Insights option to refresh the social insights data.
  B. Configure social listening search topics and visuals.

• Question 40:

  You are responsible for creating and managing Microsoft Dynamics CRM Knowledge Base templates and articles.

  A user wants an image to be added to a Knowledge Base article.

  What should you do?

  A. Create a web resource, and add it to the Knowledge Base template.
  B. Insert the image into the Knowledge Base template.
  C. Copy and paste the image into the Knowledge Base article.
  D. Drag and drop the image onto the Knowledge Base article.
  A. Create a web resource, and add it to the Knowledge Base template.