Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 61:

  You create a new user.

  Which record will Microsoft Dynamics CRM automatically create for the user?

  A. Queue
  B. Account
  C. Contact
  D. Team
  A. Queue

• Question 62:

  You are the customer service manager of a call center and are performing a daily review of your team's cases. A case record owned by a member of your team has a flag in the research stage of the business process flow. What does this indicate about the case?

  A. The user is finished with that stage.
  B. The case is at this stage.
  C. The case is ready to close.
  D. There is a required field at this stage.
  B. The case is at this stage.

• Question 63:

  Your company's support team is handling all inbound requests for support for a new product.

  You want to configure Microsoft Dynamics CRM so that phone calls and email messages regarding the new product are held until a team member with expertise on the new product is available. The phone calls and email messages need to

  be assigned in the order in which they were received.

  Which feature should you use?

  A. Resolution activities
  B. Service level agreements
  C. Queues
  D. Scheduling modules
  C. Queues

• Question 64:

  You view the service calendar with the resource view applied.

  You notice a box with the number two in it.

  What does this information identify?

  A. The service activities need to be scheduled,
  B. The resources are assigned to the same service activity.
  C. The service activity was rescheduled twice.
  D. The service activities on the schedule are conflicting.
  D. The service activities on the schedule are conflicting.

• Question 65:

  You are adding products to an opportunity.

  You want to calculate the estimated revenue based on the products added.

  What should you do to enable this function?

  A. Set the estimated budget.
  B. Configure the exchange rate.
  C. Use write-in products.
  D. Add a price list
  C. Use write-in products.

• Question 66:

  You create a case for a customer who requests assistance.

  You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.

  In which location should you look for the document?

  A. Knowledge Base
  B. Microsoft SharePoint
  C. Sales literature
  D. Marketing list
  A. Knowledge Base

• Question 67:

  You create an opportunity report by using the Report Wizard. The report returns too many records.

  You need to reduce the number of records returned by the report.

  Which two actions should you perform? Each correct answer presents a complete solution. Choose two.

  A. Make the report a personal report.
  B. Reduce the number of columns.
  C. Designate a top or bottom number.
  D. Apply a filter.
  C. Designate a top or bottom number.
  D. Apply a filter.

• Question 68:

  You are creating a goal for the number of phone calls made versus the number of phone calls scheduled.

  You need to establish the number of scheduled calls for your organization.

  Which value provides this information?

  A. In-progress
  B. Actual
  C. Closed
  D. Target
  A. In-progress

• Question 69:

  You want to create a weekly schedule for a resource

  Which two settings should you configure when creating the schedule? Each correct answer presents part of the solution. Choose two.

  A. Start time
  B. Work hours
  C. End time
  D. Work days
  B. Work hours
  D. Work days

• Question 70:

  Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money.

  You need to complete the configuration of the goal metric.

  What should you do?

  A. Add rollup fields.
  B. Create goals.
  C. Create fiscal years.
  D. Create rollup queries.
  A. Add rollup fields.