Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 71:

  You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.

  You create a competitor record and enter your competitor's strengths and weaknesses.

  Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.

  A. Sales literature
  B. Price lists
  C. Accounts
  D. Products
  A. Sales literature
  D. Products

• Question 72:

  You need to specify the number of support hours a customer will receive. What should you create?

  A. A service activity
  B. A service level agreement (SLA)
  C. An entitlement
  D. A contract template
  C. An entitlement

• Question 73:

  You are implementing Microsoft Dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes.

  You need to ensure that each training service is associated with the required resource.

  What should you create?

  A. Selection rules
  B. Service activities
  C. Resource groups
  D. Capabilities
  A. Selection rules

• Question 74:

  You own an opportunity but need to allow other users to view and edit it. What should you do?

  A. Create a connection for a team, add the sales team role, and add the connection to the opportunity.
  B. Add users to the access team on the opportunity.
  C. Add users to the access team template.
  D. Create a connection for each user, add the sales team role, and add the connection to the opportunity.
  B. Add users to the access team on the opportunity.

• Question 75:

  You have a potential sale with a prospect that you met at a trade show. You enter the prospect as a lead in Microsoft Dynamics CRM. How should you move the lead forward to track the potential sale?

  A. Enter products into the Lead Form.
  B. Close the lead as won.
  C. Qualify the lead.
  D. Activate the lead.
  C. Qualify the lead.

• Question 76:

  You create a new entitlement.

  What is the initial status of the entitlement?

  A. Active
  B. Waiting
  C. Created
  D. Draft
  D. Draft

• Question 77:

  You are a support technician.

  You resolve an issue for a customer. You need to schedule a follow-up with the customer in three weeks, before the next payroll.

  What should you do?

  A. Create a case for the customer, and add it to a Queue.
  B. Schedule an appointment or task from the case to follow up before the customer processes the next payroll.
  C. Develop a workflow to reopen the case before the customer processes the next payroll.
  D. Create a new case for the customer, and set the resolve by date before the customer processes the next payroll.
  B. Schedule an appointment or task from the case to follow up before the customer processes the next payroll.

• Question 78:

  Your company's marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM.

  You assign the records to the sales team so that the team can decide which products and services align with the attendees' needs.

  Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?

  A. Creating contacts
  B. Supporting customers
  C. Lead qualification
  D. Creating quotes
  C. Lead qualification

• Question 79:

  Your customer wants to purchase 1,000 units of your best-selling product. Which type of record in Microsoft Dynamics CRM should you create?

  A. Quote
  B. Order
  C. Opportunity
  D. Invoice
  A. Quote

• Question 80:

  A customer calls to change the date and time of a service activity. You have limited dates, times, and resources available for the customer request.

  You need to update the information from the service calendar.

  What should you do?

  A. Use the reschedule option, and resolve any conflicts.
  B. Use the appointment option, and resolve any conflicts.
  C. Drag the service activity to the correct date and time on the calendar, and resolve any conflicts.
  D. Use the schedule option, and resolve any conflicts.
  D. Use the schedule option, and resolve any conflicts.