Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 51:

  You are viewing the opportunity by status chart and want to see the records that have a status of open. What should you use on the chart pane?

  A. Refresh chart
  B. Drill down
  C. Advanced Find
  D. Export Chart
  B. Drill down

• Question 52:

  You create a new case that includes a service level agreement (SLA). You place the case on hold because you need to wait for additional information from the customer. What is the status of the SLA key performance indicator (KPI) instance record related to the case?

  A. Failed
  B. In progress
  C. On hold
  D. Paused
  D. Paused

• Question 53:

  You want to share a personal chart that you created.

  Who can you share your chart with? Each correct answer presents a complete solution. Choose two.

  A. Resource group
  B. Access team
  C. Team
  D. User
  C. Team
  D. User

• Question 54:

  You want to aggregate customer feedback from social websites in order to identify buying trends and customer opinions toward your company's product. Which tool should you use in Microsoft Dynamics CRM?

  A. Microsoft Social Listening, in order to monitor social media channels
  B. Cases, in order to see and respond to negative social mentions
  C. Marketing Campaigns, in order to provide visibility to social feeds
  D. Activity feeds, in order to view interactions on the social pane
  A. Microsoft Social Listening, in order to monitor social media channels

• Question 55:

  You create five new resources for various workers, each with a capacity of one. You create three new trucks in the facilities/equipment form, each with a capacity of two.

  Next, you create a new service and add a selection rule to include one from any site. You add a resource to the selection rule for one worker and a second resource for one truck. You then create one new service activity and use the schedule

  function to find available time slots.

  You need to identify which resources are available for scheduling.

  What should you identify?

  A. One resource is available for the worker, and two resources are available for the truck.
  B. Five resources are available for the worker, or three resources are available for the truck.
  C. One resource is available for the worker, and one resource is available for the truck.
  D. Five resources are available for the worker, or one resource is available for the truck.
  B. Five resources are available for the worker, or three resources are available for the truck.

• Question 56:

  You lose an active opportunity and close it in Microsoft Dynamics CRM.

  What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.

  A. The opportunity is removed from the list of active opportunities.
  B. Notes and attachments associated with the opportunity are saved for future reference.
  C. All activities associated with the opportunity are automatically deactivated.
  D. The opportunity cannot be reactivated.
  A. The opportunity is removed from the list of active opportunities.
  B. Notes and attachments associated with the opportunity are saved for future reference.

• Question 57:

  You need to create a product in Microsoft Dynamics CRM. Which product catalog component is required?

  A. Price list item
  B. Unit group
  C. Price list
  D. Discount list
  B. Unit group

• Question 58:

  You are working on a case, but you need to use a different process flow. What should you do?

  A. Use a dialog to switch the business process flow.
  B. Manually switch the business process flow.
  C. Use a business rule to switch the business process flow.
  D. Use a workflow to switch the business process flow.
  B. Manually switch the business process flow.

• Question 59:

  Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region.

  You need to configure Microsoft Dynamics CRM to meet these requirements.

  What should you do?

  A. Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
  B. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.
  C. Create a site for each region, and then link it to each service that is used to perform the warranty work.
  D. Create a territory for each region, and then link it to each service that is used to perform the warranty work.
  B. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.

• Question 60:

  You are the team lead in a large call center.

  You want to know the originating source for the majority of your team's cases.

  You need a report that includes the following information:

  

  The number of cases each of your team members owns by Origin (Phone, Email, Web)

  

  The percentage of cases owned as a proportion of total cases by Origin Which report should you use?

  A. Service Analysis Report
  B. Customer Service Maintenance Report
  C. Neglected Cases
  D. Case Summary Table
  D. Case Summary Table