Microsoft MB2-700 Online Practice Questions and Exam Preparation

Microsoft MB2-700 Online Questions & Answers

• Question 41:

  To which entity type can you convert an Activity record?

  A. Case
  B. Account
  C. Quote
  D. Contact
  A. Case

• Question 42:

  You review an Opportunity with a customer. You use price lists to show the customer two options for a sale.

  You need to present the two different price options to the customer in writing and maintain an association with the original Opportunity.

  What should you do?

  A. Create two separate Quote records for the Opportunity, one for each price list and activate both Quote records.
  B. Create a Quote from the Opportunity by using the price list from the Opportunity. Create a separate Quote outside of the Opportunity that references the second price list.
  C. Create a report by using the Report Wizard to bring in quote information for this Opportunity.
  D. Create a new Opportunity, add all the same products, add the other price list and then create the second Quote.
  A. Create two separate Quote records for the Opportunity, one for each price list and activate both Quote records.

• Question 43:

  A new Contract template has been assigned an incorrect Allocation Type.

  You need to ensure that the correct Allocation Type is assigned to the template.

  Which action will achieve the goal?

  A. Unpublish the template and then make the required changes.
  B. Use the Copy Template menu item to create a new Contract template. Edit the new template to use the correct Allocation Type. Delete the original template.
  C. Deactivate the Contract template and then create a new Contract template that uses the correct Allocation Type.
  D. Create a new Contract template that uses the correct Allocation Type.
  D. Create a new Contract template that uses the correct Allocation Type.

• Question 44:

  Which of following benefit does service scheduling NOT provide?

  A. A predictable workload for employees
  B. Reliable time estimates for customers
  C. Firm appointments
  D. A designated service manager
  D. A designated service manager

• Question 45:

  A company tracks competitors by using Connection records instead of using the native Competitors feature in Microsoft Dynamics CRM. The company assigns a Connection with the Connection Roles of Related Opportunity and Competitor between the Opportunity and the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor.

  Which statement is true?

  A. The Connection record is used to populate the options in the Competitor field on the Opportunity's resolution activity for Lost Opportunities.
  B. A Connection record is created between the Opportunity and the Account.
  C. The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor
  D. The Connection record is used to populate the options in the Competitor field on the Opportunity's resolution activity for Won Opportunities.
  B. A Connection record is created between the Opportunity and the Account.

• Question 46:

  You are adding resources to a resource group. Which three resource types can you add? (Choose Three)

  A. facility
  B. business unit
  C. resource group
  D. name
  E. users
  A. facility
  C. resource group
  E. users

• Question 47:

  Which Service entity has Quick Create forms?

  A. Service Appointments
  B. Articles
  C. Cases
  D. Goals
  C. Cases

• Question 48:

  You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.

  You need to share the dashboard with another user.

  Which two objects should you share with the other user?(Choose TWO)

  A. the My Accounts view
  B. the system charts
  C. the personal charts
  D. the dashboard
  C. the personal charts
  D. the dashboard

• Question 49:

  Microsoft Dynamics CRM Client for Outlook is installed.

  You view an email message from an existing customer. The customer requests a proposal for new business.

  You need to create a record for the email message that ensures other users can see the email message.

  What should you do?

  A. Use details from the email message to create an Opportunity by using the Quick Create form.
  B. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a Lead by using the Convert To feature.
  C. Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.
  D. Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a case by using the Convert To feature.
  C. Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.

• Question 50:

  How should you add an item to a queue?

  A. Route an item to a queue by using a workflow process.
  B. Enable a queue for a user.
  C. Enable an entity type for queues.
  D. Navigate to a queue and select the New Record button.
  B. Enable a queue for a user.