Microsoft MB2-700 Online Practice Questions and Exam Preparation

Microsoft MB2-700 Online Questions & Answers

• Question 11:

  Which two Microsoft Dynamics CRM entities are enabled for queue routing by default? (Choose TWO)

  A. Case
  B. Contact
  C. Activity
  D. Lead
  E. Account
  A. Case
  C. Activity

• Question 12:

  You plan to use service activities to interact with customers. What must you use in order to use service activities?

  A. capacity scheduling
  B. scheduling module
  C. resource group
  D. facility
  B. scheduling module

• Question 13:

  You review a Knowledge Base article.

  On the Article tab of the ribbon, which option is NOT in the Action group?

  A. Submit
  B. Unpublish
  C. Approve
  D. Reject
  E. Publish
  E. Publish

• Question 14:

  You use Microsoft Dynamics CRM Goal Management to define sales goals over a period of time.

  You need to track actual and in-progress values for sales.

  Which goal metric should you configure?

  A. Amount Data Type
  B. Rollup Fields
  C. Metric Type
  D. Fiscal Periods
  D. Fiscal Periods

• Question 15:

  What is the purpose of unit groups?

  A. Unit groups are used to define the measurements in which a product is purchased or sold.
  B. Unit groups are used to create price lists for each site.
  C. Unit groups are used to group items with similar characteristics within the product catalog.
  D. Unit groups are used to create a sub-list to hold supplementary items within the product catalog.
  A. Unit groups are used to define the measurements in which a product is purchased or sold.

• Question 16:

  When you qualify a lead, which two records will also be created?(Choose TWO)

  A. Account
  B. Contract
  C. Campaign Response
  D. Opportunity
  E. Contact
  A. Account
  D. Opportunity

• Question 17:

  You are creating a case in Microsoft Dynamics CRM.

  Which two entity types are valid for the Customer field?(Choose TWO)

  A. Products
  B. Leads
  C. Contacts
  D. Accounts
  C. Contacts
  D. Accounts

• Question 18:

  What are three valid ways to create cases? (Choose Three)

  A. Convert a Custom Activity record to a case.
  B. Import cases by using a .csv file.
  C. Use the Quick Create form.
  D. Convert an Opportunity record to a case.
  E. Convert a lead to a case.
  A. Convert a Custom Activity record to a case.
  B. Import cases by using a .csv file.
  C. Use the Quick Create form.

• Question 19:

  You are adding Units to a Unit Group. Which statement is true?

  A. A Unit must have an owner.
  B. A Unit must have a start date.
  C. All Units in the same Unit Group must have the same Base Unit.
  D. A Unit must have a quantity.
  D. A Unit must have a quantity.

• Question 20:

  When can you resolve, cancel, or delete a case that has activities associated with it?

  A. You can resolve cases when all activities associated to the case are completed. You can cancel or delete cases at any time.
  B. You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time.
  C. You can resolve, cancel, or delete cases at any time.
  D. You can resolve, cancel, or delete cases only when all activities associated with the case are completed.
  B. You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time.