Microsoft Microsoft Certifications MB-340 Questions & Answers

• Question 131:

  A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.

  The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.

  You need to ensure that on-hand quantities for products in the stores are up to date.

  Which of following two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Post store statements

  B. Calculate store statements

  C. Retrieve transactions from stores

  D. Run the Transaction Consistency Checker tool

  Correct Answer: AB

• Question 132:

  A company implements a Dynamics 365 Commerce call center.

  The system must prevent a customer from conducting any additional activities when any of the following situations occur:

  1.

  The customer address, payment method, or other profile information needs to be updated.

  2.

  The customer has exceeded their credit limit.

  3.

  A sales manager decides to give the customer an additional discount.

  You need to configure a mechanism to prevent future activity.

  What should you configure?

  A. Reason codes

  B. Hold notes

  C. Order hold codes

  D. Info codes

  Correct Answer: C

  Sales Order Holds

  There may be cases where you do not want to put an entire customer account on hold but just a specific sales order. You can do this by using order hold codes.

  To place an order on hold, navigate to Accounts receivable > Sales orders > All sales orders. Click on the sales order you want to place on hold and click the “Order holds” button.

  Reference: https://dynamics-tips.com/customer-and-sales-order-holds-d365-finance-and-operations/

• Question 133:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

  others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.

  Call centers must meet the following requirements:

  1.

  User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing

  2.

  All agents must be able to offer directed selling

  3.

  All agents must be able to change the sales price of an item during order entry

  4.

  All refunds must be applied to the account for the customer who made the purchase

  You need to configure call center functionality.

  Solution:

  Create a call center and add User1 and User2 as channel users. Set Enable order completion, Enable directed selling, and Enable order price control to Yes.

  Create another call center and add User3 as a channel user. Set Enable directed selling and Enable order price control to Yes. Set Enable order completion to No.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 134:

  A company has a Dynamics 365 Commerce call center.

  Continuity sales orders that are not yet fulfilled list a product that is no longer in stock

  You need to substitute a product on the orders.

  What should you do?

  A. Run continuity updates.

  B. Extend continuity lines.

  C. Create continuity child orders.

  D. Update the continuity current event period.

  Correct Answer: B

  You can update individual lines in existing continuity orders if you have to change the start date or substitute products on those lines.

  Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/work-with-continuity-programs

• Question 135:

  A company uses Dynamics 365 Commerce to manage stores. The company deploys and uses all available reporting features.

  Dual-write and virtual entities are not in use. The company's IT department create reports for regional managers and other stakeholders.

  The IT department reports that they are overwhelmed with requests for reports. The IT director wants managers to use a self-service tools to review the reports.

  You need to recommend a tool to meet this requirement.

  What should you recommend?

  A. Microsoft Teams

  B. Power BI service

  C. Power Virtual Agents

  D. Dynamics 365 Commerce

  Correct Answer: B

  The Retail channel performance PowerBI.com solution lets you quickly build your channel performance analytics. The PowerBI.com solution is designed specifically for channel managers who focus on sales performance to predict trends and uncover insights. Its components draw directly from Retail and commerce data in the Dynamics AX database, and provide drill-down reports about organization-wide sales performance across global geography by employee, category, product, terminal, channel, and more. Power BI automatically creates reports and dashboards that give you a great starting point for exploring and analyzing your Retail and commerce data.

  Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/retail-channel-performance-dashboard-power-bi-data

• Question 136:

  A company uses Dynamics 365 Commerce to manage store operations. The store manager uses an analytical workspace in the headquarters app. The workspace has an embedded report that shows the total sales by register for each store

  as a pie chart.

  A store manager needs to display the data as a bar chart to visualize year-over-year changes.

  You need to make the required changes.

  What should you use?

  A. Power BI service

  B. Dynamics 365 Modern POS

  C. Lifecycle Services

  D. Dynamics 365 Commerce

  E. Power BI Desktop

  Correct Answer: E

  Reference: https://dynamics-tips.com/how-to-connect-power-bi-to-d365-finance-and-operations/

• Question 137:

  A company is implementing Dynamics 365 Commerce.

  The company wants to display a stock status indicator on product detail pages to show customers when stock is below 10 available units. If stock is above the threshold, the system must not display any indicator.

  You configure inventory level profiles, assign the profiles to the product categories, and synchronize the changes.

  On the e-commerce site, you select the Enable inventory check on app check box.

  You need to complete the configuration on the e-commerce site.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Set the value for Out of stock threshold to 10.

  B. Set the value for Inventory ranges to All.

  C. Set the value for Inventory ranges to Low and out of stock.

  D. Set the value for Inventory level based on to Out of stock threshold.

  E. Set the value for Inventory level based on to Total available.

  Correct Answer: AD

  Inventory level based on – This setting defines how inventory levels are calculated. The available values are Total Available, Physical Available, and Out of stock threshold.

  The Out of stock threshold value of the Inventory level based on setting is an old (legacy), obsolete value. When it's selected, the inventory count is determined from the results of the Total Available value, but the threshold is defined by the Out of stock threshold numeric setting that is described later. This threshold setting applies to all products across an e-commerce site. If inventory is below the threshold number, a product is considered out of stock. Otherwise, it's considered in stock. The capabilities of the Out of stock threshold value are limited, and we don't recommend that you use it in version 10.0.12 and later.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/inventory-settings

• Question 138:

  A company uses Dynamics 365 Commerce.

  You must verify that customers are at least 21 years old before selling the customer ProductA. After validating a customer s age, the cashier must be prompted to inquire whether the customer wants to add ProductB to the transaction.

  If ProductB is added to the transaction, a 20 percent discount must be automatically applied to ProductB.

  You need to create and configure info codes to meet the requirements.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Select ProductA and add a reference to an info code that uses Age limit as the input type. Select Always in the When required field.

  B. Create a mandatory info code for ProductA and set input type to Age limit.

  C. Create an optional info code and set Input type to Subcode buttons. Add a subcode to trigger ProductB, select Percent for the Price type field and enter 20 in the Amount/Percent field.

  D. Create an info code that uses a date input type. Select Input is required for ProductA.

  E. Select ProductA and add a reference to an info code that uses a date as the input type. Select Always in the When required field.

  F. Create a mandatory info code for ProductA. Set input type to Age limit and set a minimum value of 21. Set the linked info code to the info code assigned to ProductB.

  Correct Answer: ACF

  C: You can create and modify subcodes. The actions that are triggered by a subcode depend on the criteria that you enter for the subcode.

  Click Retail > Setup > Info codes.

  In the Info codes form, in the left pane, select an info code that has an input type of Subcode buttons or Subcode list, and then click Subcodes.

  In the Information subcodes form, click New to create a new subcode.

  In the Subcode number field, enter an identification number for the subcode.

  In the Trigger function field, select whether a product or a discount group triggers the action. Then, in the Trigger code field, enter a product number or discount group.

  In the Price type field, select whether the type of price that is charged originates from a product, a designated price, or a price that is reduced by a discount percentage.

  In the Amount / percent field, enter the amount that is charged for the product that is specified in the Trigger code field. Alternatively, if the price that is used at the point of sale reflects a price reduction, enter the percentage by which the price

  of the product is reduced.

  AF:

  You can set up an info code so that multiple subcodes are displayed either in a list or as buttons. A subcode triggers specific actions. The actions depend on the info code that the subcode is assigned to. A subcode is commonly used to

  present the point of sale (POS) operator with a list of available responses. For example, you can set up a subcode to remind staff to check age requirements.

  You can set up info codes to use to capture data at the point of sale when a cashier performs various actions, such as product sales, product returns, or customer selections. By using info codes, you can track data such as the customer's ZIP

  code or postal code or the reason that a product was returned.

  You can also link subcodes to info codes. Subcodes provide the possible responses that cashiers at registers can select as they perform a specific activity. For example, when a customer purchases a product that requires batteries, you want

  the cashier to ask whether the customer wants to purchase batteries. If you add a subcode, the cashier can select the customer's response so that it can be tracked.

  Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-info-codes https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-subcodes

• Question 139:

  You are a Dynamics 365 Commerce consultant. You are implementing a new e-commerce website.

  The website must display information about inventory availability. When a customer views a product the website must indicate the stock as in stock, low stock, or out of stock.

  You need to configure the stock status messaging.

  Which functionality should you configure?

  A. Tracking dimension groups

  B. Channel-side inventory calculation

  C. Safety stock journals

  D. Inventory statuses

  E. Inventory level profiles

  Correct Answer: B

  Channel-side inventory calculation The channel-side inventory calculation is a mechanism that takes the last-known channel inventory data in Commerce headquarters as a baseline, and then factors in additional inventory changes that occurred on the channel side that aren't included in that baseline to calculate a near-real-time estimated on-hand inventory.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels

• Question 140:

  A company uses call centers.

  You need to configure the call centers for cross-selling products and validating sales orders.

  What should you configure?

  A. Enable direct selling

  B. Fraud check

  C. Enable order price control

  D. Enable filter auto charges by channel

  Correct Answer: A

  If the Enable direct selling setting is turned for the call center channel, users can take advantage of the upsell and cross-sell features of Commerce.

  Incorrect: Not C: When the Enable order price control setting is turned, only authorized users can change the sales price of an item during order entry Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options