Microsoft Microsoft Certifications MB-340 Questions & Answers

• Question 151:

  A company uses a Dynamics 365 Commerce call center. The company sells goods to consumers and businesses through a single call center channel. The call center is configured with the Enable order completion function enabled.

  Business customers often have a credit account with the company.

  You need to ensure that account credit can be used to pay for call center orders.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Enable Allow on account against the business customer accounts.

  B. Create a payment method and select Customer as the type. Assign the payment method to the call center channel.

  C. Enable Installment eligible against the business customer accounts.

  D. Enable Credit to account within call center parameters.

  Correct Answer: AB

  When you create a payment method, there are five payment method functions that you can assign.

  *

  Customer

  The Customer function on a payment method implies that the payment will be applied to the customer's credit limit or put "on account." In Commerce, a customer can be assigned a credit limit that can be validated at the time of order entry.

  Payments that are made by using a payment method that is linked to the Customer function create a liability against the customer's account. Then, when the sales order is invoiced, a balance due is shown. In these situations, customers

  typically send a payment, according to terms that have been given. Alternatively, a previous open credit voucher on the customer's account can be applied to settle the balance that is due. Note that even if you define this payment method, it

  doesn't appear among the payment selection options in call center order entry unless the Allow on account flag is set on the customer record for the customer that you're working with. This flag is found on the Payment Defaults tab of the

  customer record.

  *

  Etc.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/work-with-payments

• Question 152:

  A company wants to create a new Dynamics 365 Commerce e-commerce website.

  You need to complete all the prerequisites before you publish the online channel.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create assortments and add the online store.

  B. Configure the category navigation hierarchy of the website.

  C. Create the online store and configure properties.

  D. Add the online store to the channel database.

  E. Add the online store to the organization hierarchy.

  Correct Answer: BCE

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-online https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-an-online-store

• Question 153:

  A company wants to analyze ratings and reviews submitted by users through commerce channels.

  You need to analyze the feedback.

  Which two actions will achieve the goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Import data into a Power BI template.

  B. Synchronize product ratings.

  C. Link product ratings to the reviews section.

  D. Filter reviews by ratings or channels.

  Correct Answer: AD

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/manage-reviews

• Question 154:

  A company uses Dynamics 365 Commerce. The company has an e-commerce website.

  The company plans to start a sale in three weeks.

  You need to make changes to pages across the website. You must ensure that the changes:

  1.

  Do not restrict other changes from being implemented.

  2.

  Do not impact the operation of the live site.

  3.

  Are updated on the live site ready for the first day of the sale. What should you do?

  A. On the live site, complete the changes. Publish the amended pages.

  B. On the live site, unpublish the pages and complete the changes. Do not publish the changes.

  C. Create a new publish group. Copy the pages and complete the changes. Set a schedule for the publish group.

  D. Create a new publish group. Copy the pages and complete the changes. Publish the changes.

  E. On the live site, create new pages. Copy the existing designs and complete the changes. Do not publish the changes.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/publish-groups

• Question 155:

  A company is using the call center feature in Dynamics 365 Commerce.

  Several customers require monthly sales orders that contain the same products and quantities. They need to have sales orders automatically created for them over time. The orders must be fully paid for before the orders are shipped.

  You need to configure the system.

  Which two parameters should you configure? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Cancellation notice day before order

  B. First notice days from start

  C. Backorder – Number of days

  D. Revenue journal name

  E. Continuity days before delivery

  Correct Answer: DE

  Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-continuity-programs

• Question 156:

  A company uses a Dynamics 365 Commerce call center.

  You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create a permission group and configure the allow price override to None Allowed.

  B. Configure a price override hold code within the call center parameters.

  C. Enable order price control for the call center.

  D. Configure override permissions with cost markup percentage values.

  E. Assign a permission group to employees.

  Correct Answer: CD

  Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-override-permissions

• Question 157:

  A company has a Dynamics 365 Commerce call center.

  Continuity sales orders that are not yet fulfilled list a product that is no longer in stock

  You need to substitute a product on the orders.

  What should you do?

  A. Run continuity updates.

  B. Run a continuity update batch job.

  C. Create continuity child orders.

  D. Update the continuity current event period.

  E. Extend continuity lines.

  Correct Answer: B

• Question 158:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

  others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.

  Call centers must meet the following requirements:

  1.

  User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing

  2.

  All agents must be able to offer directed selling

  3.

  All agents must be able to change the sales price of an item during order entry

  4.

  All refunds must be applied to the account for the customer who made the purchase

  You need to configure call center functionality.

  Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

• Question 159:

  A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support. Call centers must meet the following requirements:

  1.

  User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing

  2.

  All agents must be able to offer directed selling

  3.

  All agents must be able to change the sales price of an item during order entry

  4.

  All refunds must be applied to the account for the customer who made the purchase

  You need to configure call center functionality.

  Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options

• Question 160:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while

  others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.

  Call centers must meet the following requirements:

  1.

  User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing

  2.

  All agents must be able to offer directed selling

  3.

  All agents must be able to change the sales price of an item during order entry

  4.

  All refunds must be applied to the account for the customer who made the purchase

  You need to configure call center functionality.

  Solution: Create a call center and add User1 and User2 as channel users.

  Create another call center and add User3 as a channel user.

  For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options