Microsoft Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate MB-340 Questions & Answers

• Question 1:

  DRAG DROP

  You need to resolve the issues reported by the revenue protection team.

  Which point of sale (POS) operations should you configure? To answer, drag the appropriate POS operations to the correct requirements. Each POS operation may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Explanation:

  Box 1: Task Management

  Issue: The revenue protection team wants to send a weekly reminder for the stores and plans to let each store choose which products should be checked. The revenue protection team must be able to check the status of the reminder to

  ensure that stores are following the guidance.

  Task Management

  The Dynamics 365 Commerce POS application has task management features that let store managers and workers manage tasks and update task status. Store workers can access tasks either by selecting the Tasks tile on the POS home

  page or by selecting task notifications.

  A task defines a specific piece of work or an action that someone must complete on or before a specified due date.

  Box 2: Inventory Counting

  Issue: Theft prevention

  The revenue protection team has identified several stores that are targets for theft. They would like the stores to review high-value products on a regular basis to ensure the inventory levels are correct.

  Improved stock count operation in POS

  Business value

  With this new capability, Dynamics 365 Commerce customers can improve the productivity of in-store personnel by enabling core stock counting activities directly in point of sale (POS) and eliminating the need to use Commerce headquarters

  or the Warehousing mobile app.

  Box 3: Inventory Adjustment

  Issue: In-store displays

  The revenue protection team reports that products used for in-store displays are not being removed from sale in the system. As soon as the inventory is selected for a display, it must not be available for sale and must never be re-introduced

  for sale. The cost of the inventory must be tracked against the marketing department's budget.

  Support inventory adjustments from POS

  Business value

  Many retailers need the ability to adjust inventory in or out to account for standard business processes such as using store inventory for samples or other purposes where they prefer to perform an adjustment manually as opposed to a sale.

  Commerce point of sale (POS) now provides comprehensive in-store inventory management capabilities that are common to the majority of retail customers to eliminate the need for multiple applications in the store.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/task-mgmt-create-lists

  https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave2/commerce/dynamics365-commerce/improved-stock-count-operation-pos

  https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/commerce/dynamics365-commerce/support-inventory-adjustments-pos

• Question 2:

  DRAG DROP

  You need to identify the actions that should be performed by store workers when a new order is received.

  Which action should you use for each process step? To answer, drag the appropriate actions to the correct process steps. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Pick

  Pick The pick option supports several actions. First, Picking updates the status of the order line so others in the store do not attempt to pick the same line. Next, Print picking list prints a picking list for the selected line or lines and also

  updates their status to Picking. Picking list formats are controlled as part of receipt formats. Finally, Mark as picked indicates the line has been picked. Mark as picked initiates corresponding inventory transactions in the back office. Picking

  actions can be performed at the same time for multiple order lines across orders and for all modes of delivery.

  Note: Stores

  When a new order for shipping is received, workers in store must:

  *

  Confirm that they are locating the products in the stock room. The worker's status must be visible to other workers to ensure another worker does not start processing the same order.

  *

  Find the product and move the product to the workbench in the stock room.

  *

  Seal the products in a bag, add a printed note detailing the contents of the bag, and affix a shipping label to the bag. Once complete the bag must be placed on a rack in an area labelled: Orders to be shipped.

  *

  Update the system to confirm the courier has completed their daily collection, to ensure the customer is notified that their order is on its way to them.

  Box 2: Mark as picked

  Box 3: Mark as packed

  Pack The pack option supports two actions: Print packing slip will print a packing slip for the selected lines and Mark as packed will and mark the lines as packed and mark the lines as delivered in the back office. Only order lines that belong

  to the same order and have the same mode of delivery can be packed at the same time.

  Box 4: Ship

  Ship The ship action will mark selected lines as Delivered in the back office. After a line has been fully shipped, it will no longer appear in the order fulfillment view.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/order-fulfillment-pos-setup

• Question 3:

  DRAG DROP

  You need to configure distributed order management (DOM) rules to meet the business requirements.

  Which rules should you configure? To answer, drag the appropriate rules to the correct business requirements. Each rule may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Partial order rule

  All products on the order must be shipped from a single store.

  Partial order rule

  With the Partial order rule, you can configure certain parameters such as allowing a partial fulfillment of orders or order lines. Therefore, based on the exact configuration, DOM might either fulfill the entire order or it might fulfill a partial order

  and partial lines when it cannot fulfill the complete order from a single location.

  Box 2: Fulfillment location priority

  Stores must be categorized based on their grade: A stores first, then B stores, then C stores.

  Fulfillment location priority rule

  With the Fulfillment location priority rule, if all else is equal, DOM would pick a location that is most optimal for fulfillment, either in terms of distance or in terms of cost. However, certain scenarios do occur when you might not want to use that

  approach. You might want DOM to follow a preset hierarchical way of defining or deriving a location.

  For example, typically at the end of season, you might have merchandise from the retail stores going back into an outlet store. Thus, when an order for a product comes in, you want to prioritize your stores to be used as a fulfillment location

  first before DOM picks the outlet store. In this way, if remainders of that inventory exist in the store channel, you want DOM to pick that store as a first option for fulfillment.

  Therefore, if you want to define a hierarchy of locations in terms of how DOM should derive locations for fulfillment, you can use the fulfillment location priority rule to accomplish that task. You can define that rule for a category of products or

  down to the level of specific products.

  Box 3: Minimum inventory rule

  Allocation of last remaining inventory must only happen if no other stores can fulfill an order.

  Minimum inventory rule

  The Minimum inventory rule defines the minimum inventory for a certain category of products or for individual products in all different locations or a group of locations.

  To illustrate this concept with an example, the following scenario shows a brick-and-mortar store, where you have walk-in customers, but you also want to use the store as a fulfillment center to fulfill orders. When DOM is looking at that

  location (your retail store), it finds a certain level of inventory. Consequently, you need to consider whether you want all the inventory to be available for DOM purposes.

  Typically, this scenario is not the case, because you want to retain some inventory reserves in the store so that you have enough stock to sell directly to walk-in customers. In this sense, by using the Minimum inventory rule, you can define a

  set of rules that help you reserve inventory for your walk-in customers, while ensuring that everything else is considered by DOM for the purposes of fulfillment.

  Incorrect:

  Offline fulfillment location rule

  The consideration with the Offline fulfillment location rule is that not every location is available for fulfillment at every given time of the year. Typically, during the holiday season, your stores are so busy that they can't fulfill orders and provide

  quality service to your walk-in customers at the same time. Consequently, you might need to take certain locations offline from the network for a specific duration so that DOM does not consider those locations as fulfillment centers. You can

  accomplish this task by a date and for a group of locations.

  Reference: https://docs.microsoft.com/en-us/learn/modules/configure-work-order-fulfillment/02-2-work-rules

• Question 4:

  HOTSPOT

  You need to configure pricing for the monthly price updates.

  What should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/price-management

• Question 5:

  HOTSPOT

  You need to configure shipping charges.

  Which features should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-shipping-charges-for-online-stores https://docs.microsoft.com/en-us/dynamics365/commerce/auto-charges-by-channel

• Question 6:

  HOTSPOT

  You need to determine the final selling prices for selected items.

  Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 7:

  HOTSPOT

  You need to design the integration solution for stores that are not yet using Dynamics 365 Commerce.

  Which components should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/valid-checker

• Question 8:

  HOTSPOT

  A company uses Dynamics 365 Commerce to create and manage customer sales orders.

  You must send customers email updates when their order status changes.

  You need to configure the system.

  How should you complete the configuration? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions

• Question 9:

  HOTSPOT

  You need to configure the mobile POS terminal used for the store pickups and connect the payment device.

  Which components should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/mpos-or-cpos

  https://docs.microsoft.com/en-us/dynamics365/commerce/retail-peripherals-overview

• Question 10:

  HOTSPOT

  You need to configure functionality to help sales associates who are students interpret customer behavior analysis data.

  Which components should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer: