Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 131:

  Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

  A. Tableau CRM
  B. Service Cloud
  C. Shield
  D. Health Cloud
  C. Shield

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  Explanation/Reference:

  Shield ?is the Salesforce product that allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud. Tableau CRM (A), Service Cloud (B), and Health Cloud(D) are not products that provide encryption capabilities.

• Question 132:

  How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managersas per the Salesforce recommendation?

  A. The Individual data model may be used to represent Members and Patients.
  B. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.
  C. Salesforce recommends using Member Accounts to represent Members and Patients.
  D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.
  D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.

• Question 133:

  A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose Three)

  A. Timeline Tab
  B. Care Team
  C. Care Plan page
  D. Patient List
  E. Household Tab
  A. Timeline Tab
  C. Care Plan page
  D. Patient List

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  Explanation/Reference:

  n administrator can create tasks within a Care Plan that is related to a specific problem or goal from the Timeline Tab, the Care Plan page, or the Household Tab in the Health Cloud console. TheTimeline Tab shows a chronological view of all the tasks, events, and notes related to a patient or member. The Care Plan page shows the details of a specific care plan, including the tasks, problems, goals, and interventions. The Household Tab shows a list of household members and their relationships with the patient or member3. The Care Team and the Patient List are not used to create tasks within a Care Plan.

• Question 134:

  A Health Cloud administrator working on a Care Coordination project needs to change the role name `Care Coordinator' to `Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role `Care Consultant'? (Choose Three)

  A. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
  B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
  C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
  D. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.
  E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.
  B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
  C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
  E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, the three steps that an administrator should take to ensure all tasks identify the role `Care Consultant' are: Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to patients. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to care coordinators. Update the corresponding roles in theAssigned To picklist for the Care Plan Template Task object. This step allows the administrator to update the values in the picklist field that determines who is responsible for completing a task in a care plan template. Creating an ETL script to update the previously assigned To picklist values of Tasks created in the past is not a recommended step, as it can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators is not a relevant step for changing the role name.

• Question 135:

  A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page.

  What should a consultant do to achieve this using the Enhanced Timeline functionality?

  A. Clone the HCTimeline FlexCard for customization.
  B. Add a recordto the HealthCloudTimelineConfig custom setting.
  C. Create a new Timeline View Configuration record.
  D. Create a new Timeline record within Setup.
  C. Create a new Timeline View Configuration record.

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  Explanation/Reference:

  To use the Enhanced Timeline functionality, a consultant needs to create a new Timeline View Configuration record and specify the object, fields, and filters for the timeline view. This allows the customer to view a patient's health conditions and clinical encounters as a sequence on the patient's Person Account page. Cloning the HCTimeline FlexCard, adding a record to the HealthCloudTimelineConfig custom setting, or creating a new Timeline record within Setup are not required for this functionality1.

• Question 136:

  At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access.

  What should a consultant do to expand this access?

  A. Create a user access policy with grant permissions.
  B. Update organization-wide default for Account and Contract to Public Read-Only.
  C. Create a restriction rule for the Person Account object.
  D. Create a criteria-based Account sharing rule.
  D. Create a criteria-based Account sharing rule.

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  Explanation/Reference:

  The consultant shouldcreate a criteria-based Account sharing rule to expand this access. A criteria-based Account sharing rule allows the consultant to share accounts that meet certain criteria with a specific group of users, such as auditors. This way, the auditors can viewpatient records that they do not own in Health Cloud.

• Question 137:

  A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?

  A. Configure an action plan template with tasks for each PGI.
  B. Coach the care coordinators to quickly create tasks using a checklist.
  C. Create care program templates and assign them to patients.
  D. Define a PGI Library and care plan templates using the library.
  D. Define a PGI Library and care plan templates using the library.

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  Explanation/Reference:

  The best approach is to define a PGI Library and care plan templates using the library. This will enable the care coordinators to track PGIs in a standardized way, and also leverage best practices and evidence-based guidelines.

• Question 138:

  The Salesforceadministrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplishthis requirement?

  A. Program Enrollee Settings
  B. Care Program Settings
  C. Health Cloud Settings
  D. Care Request Settings
  A. Program Enrollee Settings

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  Explanation/Reference:

  Reference and details below.

  

  According to the Health Cloud Implementation Guide, Program Enrollee Settings is the place within Health Cloud Settings where a Health Cloud administrator can make changes to accomplish the requirement of enabling the members to enroll in and out of Care Program multiple times. Program Enrollee Settings allow the administrator to configure how members can be enrolled in or removed from care programs, such as allowing multiple enrollments, setting enrollment statuses, and defining enrollment criteria. Care Program Settings, Health Cloud Settings, and Care Request Settings are not places where the administrator can make changes to enable multiple enrollments.

• Question 139:

  A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this? (Choose Two)

  A. Create a new UtilizationManagementSettings record in Custom Settings.
  B. Create a new Support Process to match the customer's process steps.
  C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
  D. Customize the Service Request object.
  B. Create a new Support Process to match the customer's process steps.
  D. Customize the Service Request object.

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  Explanation/Reference:

  The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer's process steps andcustomizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request. The consultant can create a new Support Process to match the customer's process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.

• Question 140:

  While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.

  Which underlying component should the consultant customize to achieve this?

  A. Field Sets
  B. FlexCard
  C. Flow
  D. OmniScript
  D. OmniScript

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  Explanation/Reference:

  The underlying component that the consultant should customize to achieve this is OmniScript. OmniScript is a component in OmniStudio that allows the consultant to create guided scripts or wizards for users to follow. OmniScript can be used to create the Care Plan creation wizard, and it canbe customized using various elements, such as steps, prompts, inputs, outputs, and actions.