Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 121:

  A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability andresources themselves.

  Which solution should a consultant recommend?

  A. Intelligent Appointment Management
  B. Procedure Scheduling
  C. Salesforce Scheduler
  D. Advanced Therapy Management
  A. Intelligent Appointment Management

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  Explanation/Reference:

  A is correct because Intelligent Appointment Management(IAM) is a solution for care coordinators to book appointments without having to manually check availability and resources themselves. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place. IAM also supports complex appointment types, such as infusions, that require multiple steps or resources. References: Meet Intelligent Appointment Management : Intelligent Appointment Management

• Question 122:

  Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?

  A. Encrypt all PHI/PII data
  B. Encrypt all data
  C. Use ClassEncryption to encrypt field identified as PHI
  D. Use a Deterministic Encryption Policy on Account FirstName and LastName fields.
  E. Use a Probabilistic Encryption Policy on Account FirstName and LastName fields.
  D. Use a Deterministic Encryption Policy on Account FirstName and LastName fields.

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  Explanation/Reference:

  Deterministic encryption is a type ofencryption policy that allows you to encrypt fields that are used as search criteria, such as FirstName and LastName fields on the Account object. Deterministic encryption ensures that identical plaintext values always result in identical ciphertext values, which enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be encrypted at rest but also searchable by users.

• Question 123:

  A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.

  Which Health Cloud capability should a consultant implement?

  A. Advanced Patient Card
  B. Patient Path
  C. Enhanced Highlights Panel
  D. Enhanced Timeline
  A. Advanced Patient Card

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  Explanation/Reference:

  The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1. The Advanced Patient Card is a

  customizable component that can be added to the Health Cloud console or the Contact Center app2. It can also display data from external sources, such as EHR systems or medical devices3.

  References:

  1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page Layout for Contact Center - Salesforce 3: Display Data from External Sources in the Advanced Patient Card - Salesforce

• Question 124:

  Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose Two)

  A. Health Cloud for Community
  B. Health Cloud
  C. Health Cloud Platform
  D. Health Cloud Permission Set License
  E. Health Cloud Standard
  B. Health Cloud
  D. Health Cloud Permission Set License

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, thetwo permission set licenses that are required to utilize and access Health Cloud features and functionalities are Health Cloud and Health Cloud Permission Set License. Health Cloud is a base license that enables access to Health Cloud objects and tabs. Health Cloud Permission Set License is an add-on license that enables access to Health Cloud Lightning components and pages. Health Cloud for Community, Health Cloud Platform, and Health Cloud Standard are not valid permission set licenses for Health Cloud.

• Question 125:

  A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)? (Choose Three)

  A. Set Person Accounts to Private.
  B. Set Contact to Controlled by Parent.
  C. Set related clinical objects to Controlled by Parent or Private.
  D. Set Health Details to Controlled by Parent or Private
  E. Set Account and Contract to Private.
  B. Set Contact to Controlled by Parent.
  C. Set related clinical objects to Controlled by Parent or Private.
  E. Set Account and Contract to Private.

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  Explanation/Reference:

  A isincorrect because setting Person Accounts to Private is not a valid organization-wide default setting. Person Accounts inherit their sharing settings from Accounts and Contacts. B is correct because setting Contact to Controlled by Parent ensures that theoriginal business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Contact records. This setting means that the access level for Contact records depends on the access level for their parent Account records. C is correct because setting related clinical objects to Controlled by Parent or Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in clinical objects, such as Allergy, Diagnosis, Medication Order, and Procedure Order. These objects are related to either Account or Contact objects, and their sharing settings should match or be more restrictive than their parent objects. D is incorrect because setting Health Details to Controlled by Parent or Private is not a valid organization-wide default setting. Health Details is a custom object that stores health information for patients and members. It is related to the Person Account object, and its sharing settings are controlled by its parent object. E is correct because setting Account and Contract to Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Accountand Contract records. This setting means that users can only access the records that they own or are explicitly shared with them. References: Protect Privacy in Health Cloud : Organization-Wide Default Access Settings

• Question 126:

  How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?

  A. In the CardView dropdown custom setting for that tab, enter Default for Category Name.
  B. In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.
  C. Edit the Patient Card configuration for the tab and enable Default Subtab
  D. In the CardView dropdown custom setting for that tab, enable Default subtab.
  C. Edit the Patient Card configuration for the tab and enable Default Subtab

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  Explanation/Reference:

  According to the Salesforce documentation2, the Patient Card configuration allows you to customize how patient information is displayed in the patient console. You can create different tabs for different types ofinformation, such as demographics, medications, or referrals. To indicate which tab should appear when a patient record is opened in the patient console, you need to edit the Patient Card configuration for that tab and enable Default Subtab. This will make that tab the default subtab for all patient records2.

• Question 127:

  A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.

  Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction? (Choose Three)

  A. Intelligent Appointment Management
  B. Intelligent Form Reader
  C. Provider Search
  D. Assessments and Recommendations
  E. Experience Cloud for Hearth Cloud
  A. Intelligent Appointment Management
  C. Provider Search
  E. Experience Cloud for Hearth Cloud

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  Explanation/Reference:

  A is correct because Intelligent Appointment Management (IAM) for Health Cloud helps patients schedule appointments through the channel of their choice: agent- assisted or self-service. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place. References: Intelligent Appointment Management B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but a Salesforce Platform capability that allows users to extract data from forms and documents using artificial intelligence. References: Intelligent Form Reader C is correct because Provider Search helps patients find and connect with care providers that match their needs and preferences. Provider Search allows patients to search for providers by various criteria, such as name, location, specialty, availability, and ratings. References: Provider Search D is incorrect because Assessments and Recommendations are not Health Cloud capabilities that directly improve patient satisfaction with appointment scheduling. Assessments and Recommendations are tools that help users gather information and provide guidance for patients based on their responses. References: Assessments and Recommendations E is correct because Experience Cloud for Health Cloud enables patients to schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and Provider Search to allow patients to book appointments online. References: Experience Cloud for Health Cloud

• Question 128:

  A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.

  Which solution should a consultant recommend?

  A. Salesforce Feedback Management
  B. Health Cloud Forms
  C. Discovery Framework
  D. Salesforce Surveys
  D. Salesforce Surveys

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  Explanation/Reference:

  Salesforce Surveys is the best solution for moving existing PROMs surveys to Health Cloud. It allows for question banks and version control for this standardized survey.

• Question 129:

  A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:

  A list of all payer organizations The plans offered by a given payer The standard benefits available under a plan Which plan a given patient is enrolled in and their specific insurance details

  Which setof objects should a consultant implement to meet these requirements?

  A. Account, Purchaser Plan, Member Benefit, Insurance Plan
  B. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
  C. Account, Purchaser Plan, Plan Benefit, Member Plan
  D. Payer, Plan Offering, Coverage Benefit, Member Plan
  C. Account, Purchaser Plan, Plan Benefit, Member Plan

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  Explanation/Reference:

  The set of objects that the consultant should implement to meet the pharma company's requirements are Account, Purchaser Plan, Plan Benefit, and Member Plan. These objects are part of the Health Cloud data model and allow the company to track payer organizations, plans, benefits, and patient enrollments.

• Question 130:

  A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose Two)

  A. Under visit, choose to navigate to visit Products.
  B. The transfer can be requested while creating an Order Authorization for a Visit.
  C. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
  D. During Visit creation you can request the transfer while selecting products required for a visit.
  B. The transfer can be requested while creating an Order Authorization for a Visit.
  C. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

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  Explanation/Reference:

  According to theSalesforce documentation1, there are two ways to request a rep-to-rep transfer in Health Cloud:

  When creating an order authorization for a visit, you can request a transfer from another rep's inventory location by selecting the Transfer option in the Product Selection screen1.

  To request a transfer from a specific inventory location, you can navigate to Products, select the product you want to transfer, and then click Request Transfer in the Related list1.