Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 111:

  How can a Health Cloud administrator change the label `Patient Card' to `Member Card' to be more aligned with their specific business terminology and use case?

  A. Go to setup, navigate to Custom Labels, select the `Patient_Card_Header'label, click the `New Local Translation/Overrides' button, Select the language and enter the new label.
  B. Go to the Health Cloud ?Admin Home page, select the Patient Card Configuration tab, and click `New' to add a new configuration for `Member.
  C. Go toSetup, navigate to the Patient Card object, and edit the Patient field name.
  D. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card component, and edit the name to `Member'.
  E. The labels that come with the Health Cloud cannot be changed.
  A. Go to setup, navigate to Custom Labels, select the `Patient_Card_Header'label, click the `New Local Translation/Overrides' button, Select the language and enter the new label.

  ---

  Explanation/Reference:

  According to the Health Cloud Implementation Guide, the way to change the label `Patient Card' to `Member Card' to be more aligned with their specific business terminology and use case is to go to setup, navigate to Custom Labels, select the `Patient_Card_Header' label, click the `New Local Translation/Overrides' button, select the language and enter the new label. This method allows you tooverride the default label for a specific language. The other options are not valid ways to change the label.

• Question 112:

  A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory and run cycle counts. Which data model should a consultant recommend the company use?

  A. Intelligent Sales
  B. Inventory Management
  C. Life Sciences
  D. Provider Engagement
  C. Life Sciences

  ---

  Explanation/Reference:

  To better plan and track surgical case visits, manage device inventory and run cycle counts, a consultant should recommend theMedTech company use the Life Sciences data model in Health Cloud. This data model provides objects and fields to store and manage information related to surgical cases, devices, inventories, cycle counts, and more5. Intelligent Sales, Inventory Management, or Provider Engagement are not data models that exist in Health Cloud.

• Question 113:

  How Should Members and Patients be represented during the............ Managers as per the Salesforce recommendation?

  A. Leveraging Person Accounts is the recommended approach to .........
  B. Theindividual Data Model may be used to represent members .........
  C. Salesforce recommends using Member Accounts to represent members ......
  D. Leveraging Candidate Accounts are the recommended approach to .........
  B. Theindividual Data Model may be used to represent members .........

  ---

  Explanation/Reference:

  The individual Data Model may be used to represent members ......(B) is the recommended approach to represent members and patients during the implementation by Patient Managers as per the Salesforce recommendation. Leveraging Person Accounts is not the recommended approach to .........(A), as Person Accounts are used to represent providers, not members or patients. Salesforce does not recommend using Member Accounts to represent members ......? as Member Accounts are used to represent payer organizations, not members or patients. Leveraging Candidate Accounts are not the recommended approach to .........(D), as Candidate Accounts are used to represent potential members or patients, not existing ones.

• Question 114:

  Which solution includes pre-built APIs, connectors ,implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a patient 360 from any HER into HC using HL7 V2 or FHIR standards?

  A. Mulesoft Accelerator for HealthCare
  B. Shield
  C. Specialty vendors
  D. Tableau CRM for HealthCare
  A. Mulesoft Accelerator for HealthCare

  ---

  Explanation/Reference:

  Mulesoft Accelerator for Healthcare (A) is the solution that includes pre-built APIs, connectors, implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a patient 360 from any EHR into Health Cloud using HL7 V2 or FHIR standards. Shield (B) is a solution that provides encryption and auditing capabilities for data security. Specialty vendors ?are not a solution, but a type of external partners that can provide integration services. Tableau CRM for Healthcare (D) is a solution that provides analytics and insights for healthcare data.

• Question 115:

  Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose Three)

  A. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
  B. Use custom fields defined in any entity within the provider data model inhealth cloud as part of search experience.
  C. Use provider search in an authenticated community page
  D. Connect the list of fields displayed in the search panel and search results.
  E. Use provider search in an unauthenticated community page.
  A. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
  C. Use provider search in an authenticated community page
  D. Connect the list of fields displayed in the search panel and search results.

  ---

  Explanation/Reference:

  According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider: Use custom fields defined in healthcare provider andhealthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences. Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page. Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.

• Question 116:

  Which step is recommended to be completed before migrating from Service Cloud to HC?

  A. Migrate all existing leads to candidate leads.
  B. Migrate patient data to person accounts.
  C. Uninstall any Sales Cloud related packages.
  D. Log a Salesforce support case.
  B. Migrate patient data to person accounts.

• Question 117:

  Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose Two)

  A. EDI ANSI X1- Recall Concept/Remainder 2
  B. FHIR V4( Fast Healthcare interoperability Resources)
  C. The Direct Standard
  D. HL7 V2- Simple Application3 Apply to real word/Analyze / Evaluate(Health Level Seven)
  E. DICOM (Digital Imaging and communications InMedicine
  B. FHIR V4( Fast Healthcare interoperability Resources)
  D. HL7 V2- Simple Application3 Apply to real word/Analyze / Evaluate(Health Level Seven)

  ---

  Explanation/Reference:

  FHIR V4 and HL7 V2 are two interoperability standards that are supported by Salesforce to facilitate the exchange of health data32. Option A is incorrect, because EDI ANSI X12 is a standard for exchanging business transactions, not health data. Option C is incorrect, because The Direct Standard is a standard for secure email communication, not health data. Option E is incorrect, because DICOM (Digital Imaging and Communications in Medicine) is a standard for storing and transmitting medical images, not health data.

• Question 118:

  Which three terms can a Life Sciences company track about a CareProgram using Program Management in Health Cloud? (Choose Three)

  A. The clinical indicators that need to be monitored in the Care Program.
  B. The products that are associated with a given Care Program.
  C. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
  D. The budget and expense of the company's associated Care Program.
  E. The Plans that enrollees have been engaged in as part of the Care Program.
  A. The clinical indicators that need to be monitored in the Care Program.
  B. The products that are associated with a given Care Program.
  E. The Plans that enrollees have been engaged in as part of the Care Program.

  ---

  Explanation/Reference:

  According to the Salesforce documentation, a life sciences company can track the following terms about a care program using program management in Health Cloud:

  The clinical indicators that need to be monitored in the care program, such as blood pressure, cholesterol level, or weight.

  The products that are associated with a given care program, such as medications, devices, or services.

  The plans that enrollees have been engaged in as part of the care program, such as education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option C is incorrect, because marketing campaigns are not

  tracked by program management in Health Cloud. Option D is incorrect, because budget and expense are not tracked by program management in Health Cloud.

• Question 119:

  A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.

  Which Health Cloud component should a consultant recommend for the Member record page?

  A. Benefits Verification
  B. Eligibility Validation
  C. Benefits Coverage
  D. Coverage Confirmation
  C. Benefits Coverage

  ---

  Explanation/Reference:

  To enable agents to answer questions from members regarding their benefits coverage, a consultant should recommend the Benefits Coverage component for the Member record page. This component displays information such as plan name, effective date, termination date, deductible amount, coinsurance percentage, copay amount, and out-of-pocket maximum for each benefit plan that the member is enrolled in. Benefits Verification, Eligibility Validation, or Coverage Confirmation are not components that exist in Health Cloud.

• Question 120:

  A service cloud organization migrating to HC uses Contacts torepresent patients, physicians and non-clinical staff. Which of these groups of contacts should be modeled as Person Accounts post-migration?

  A. Patients should be modeled as Person Accounts. Providers and non-clinical staff can be modeled as Person Accounts or Contacts
  B. Patients, physicians and non-clinical staff should be modeled as Person Accounts.
  C. None By using individual data model, the use of person account can be avoided
  D. Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled as Contacts
  D. Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled as Contacts

  ---

  Explanation/Reference:

  Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled as Contacts (D) is the correct answer. Patients, physicians and non-clinical staff should not be modeledas Person Accounts (B), as Person Accounts are only for patients. The individual Data Model is not recommended for HC, as it does not support all the features of HC ? Providers and non-clinical staff can be modeled as Person Accounts or Contacts (A) is not a valid answer, as it does not specify which group should be modeled as Person Accounts.