Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 101:

  How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?

  A. Healthcare Practitioner Facility
  B. Healthcare Provider Relationship
  C. Healthcare Taxonomy
  D. Account Contact Relationship
  A. Healthcare Practitioner Facility

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  Explanation/Reference:

  The Healthcare Practitioner Facility object is used to model a physician's locations of service, such as clinics or hospitals. It stores information about the facility name, address, phone number, and type.

• Question 102:

  Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose Three)

  A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.
  B. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
  C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
  D. Track their patients as contacts by using Contact entity in Salesforce.
  E. Track the location duration and number of participants in each contact encounter that the infected person was involved in.
  B. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
  C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
  E. Track the location duration and number of participants in each contact encounter that the infected person was involved in.

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  Explanation/Reference:

  According to the Health Cloud Implementation Guide, Contact Tracing is a feature in Health Cloud that allows providers to perform contact tracing of theirinternal employees or their patients during an infectious disease outbreak or pandemic.

  Contact Tracing helps providers identify and monitor people who have been exposed to an infected person and provide them with guidance and resources. With the help ofContact Tracing, providers can perform the following three actions:

  Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their employeeswho may have been exposed to an infection at work

  or in the community.

  Perform contact tracing of their patients during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their patients who may have been exposed to an infection during a visit or in the

  community.

  Track the location, duration, and number of participants in each contact encounter that the infected person was involved in. This action allows providers to collect and analyze data about the exposure risk and transmission patterns of an

  infection. Performing an audit of the Contact Record to keep track of the changes made to the Contact record by users is not an action that providers can take with the help of Contact Tracing. Trackingtheir patients as contacts by using

  Contact entity in Salesforce is not an action that providers can take with the help of Contact Tracing.

• Question 103:

  While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box? (Choose Three)

  A. Barcode Scanning
  B. Record Type Association
  C. eFax Connection
  D. Automated Document Checklist Item Creation
  E. Document Rotation
  A. Barcode Scanning
  B. Record Type Association
  D. Automated Document Checklist Item Creation

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  Explanation/Reference:

  A is correct because barcode scanning is a capability that can be leveraged with Health Cloud out-of-the-box using Intelligent Document Automation (IDA). IDA can scan and extract data from barcodes on documents, such as patient wristbands, lab reports, or medication labels. B is correct because record typeassociation is a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can associate a document with a specific record type based on the document type, such as consent form, referral letter, or discharge summary. C is incorrectbecause eFax connection is not a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA does not support receiving or sending documents via eFax. However, it is possible to integrate IDA with third-party eFax services using customcode or connectors. D is correct because automated document checklist item creation is a capability that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can create document checklist items for documents that are received and processed, and update their status based on the document processing stage. References: Intelligent Document Automation : Intelligent Document Automation for Healthcare

• Question 104:

  Which Intelligent Appointment Management, What products or feature can be leveraged to supplement? (Choose Two)

  A. Salesforce Field Service
  B. Tableau CRM
  C. Salesforce Scheduler
  D. External Scheduling Systems
  C. Salesforce Scheduler
  D. External Scheduling Systems

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  Explanation/Reference:

• Question 105:

  Which three of the following statements are true about Care Plan Templates? (Choose Three)

  A. When creating a care plan with a template you can unselect tasks so they will not be included.
  B. The sort order of the Task group by Fields can be changed under custom setting task group.
  C. Care plan templates must include at least 1 problem, 1 goal and 1 task.
  D. When creating a care plan with a template you can change the offsets of the tasks.
  E. Care plan templatescan only be used when creating a new care plan.
  A. When creating a care plan with a template you can unselect tasks so they will not be included.
  B. The sort order of the Task group by Fields can be changed under custom setting task group.
  C. Care plan templates must include at least 1 problem, 1 goal and 1 task.

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  Explanation/Reference:

  When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task ?are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D)is false, as you can only change the offsetsof the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.

• Question 106:

  How can Code Sets be managed in Health Cloud?

  A. Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets.
  B. Health Cloud does not provide a Code Sets data model
  C. Health Cloud provides a Code Sets data model that must be populated from an external source.
  D. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.
  C. Health Cloud provides a Code Sets data model that must be populated from an external source.

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  Explanation/Reference:

  Reference and details below.

  

• Question 107:

  In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org? (Choose Two)

  A. Use Salesforce Data Masking when moving data to a Sandbox.
  B. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
  C. Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
  D. Ensure Sandboxes have
  E. Platform Shield enabled.
  A. Use Salesforce Data Masking when moving data to a Sandbox.
  B. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes

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  Explanation/Reference:

  According to the Health Cloud Data Model Developer Guide, two ways that a data architect can ensure PHI/PII data visibility is minimized during the migration of patient data from an existing Service Cloud org to a new Health

  Cloud org are:

  Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that helps you protect sensitive data in sandboxes by maskingit with anonymized values.

  Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes. Data Templates are files that specify which objects and fields to include or exclude when creating a partial copy sandbox. Exporting data to

  aspreadsheet to remove PHI before importing it into a sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes have Platform Shield enabled is not a valid way, as Platform Shield is not a feature

  of sandboxes. Platform Shield is a product that allows encryption of data at rest in production orgs.

• Question 108:

  Which two fields are required when creating a new care plan task? (Choose Two)

  A. owner
  B. problem
  C. Status
  D. Goal
  E. Due Date
  A. owner
  C. Status

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  Explanation/Reference:

  Owner (A) and Status ?are two fields that are required when creating a new care plan task. Problem (B), Goal (D), and Due Date (E) are optional fields when creating a new care plan task.

• Question 109:

  Which is true about choosing a care request type when setting up a new care request record?

  A. Any case record type can be chosen when creating care request.
  B. A care request type cannot be chosen when creating a new care request.
  C. A case record type can be chosen to identify a single care request type for each care request.
  D. Multiple care request types can be chosen for a single care request.
  C. A case record type can be chosen to identify a single care request type for each care request.

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  Explanation/Reference:

  According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.

• Question 110:

  A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

  Which capability should a consultantleverage to address this requirement?

  A. Utilization Management
  B. Intelligent Appointment Management
  C. identity Verification
  D. Benefits Eligibility and Verification
  D. Benefits Eligibility and Verification

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  Explanation/Reference:

  Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on thepatient record1. Users can connect with verification partners easily by

  integrating with third-party benefits and eligibility services1. Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.

  This capability canhelp a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. The call center agent can access the patient's account record, click the tab that

  contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, byclicking Verify Benefits2. The

  page thenupdates with real-time details of the patient's benefits for the selected plan2.

  References:

  1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits Verification Unit | Salesforce Trailhead