Genesys GCP-GC-IMP Online Practice Questions and Exam Preparation

Genesys GCP-GC-IMP Online Questions & Answers

• Question 1:

  You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

  A. The phone model
  B. The Base Settings
  C. The phone name
  D. The Hardware ID (MAC address)
  B. The Base Settings

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  explanation:

  Reference: https://help.mypurecloud.com/articles/phone-configuration-overview/

• Question 2:

  Where should the WAN interface of the Edge appliance connect?

  A. A network segment that is not accessible to the public Internet.
  B. A network segment that has access to your internal LAN.
  C. A network segment connected directly to Customer Care.
  D. A network segment that has outbound access to the public Internet.
  D. A network segment that has outbound access to the public Internet.

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  explanation:

  Reference: https://help.mypurecloud.com/articles/configure-network-interface-edge/#:~:text=In%20a%20single%20interface%20deployment,to%20configure%20a%20static%20route.

• Question 3:

  What type of trunk would you create to connect to an AudioCodes Mediant gateway?

  A. External trunk
  B. Network interface trunk
  C. WebRTC phone trunk
  D. SIP phone trunk
  D. SIP phone trunk

• Question 4:

  What are two methods for creating a conference call in Genesys Cloud?

  A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
  D. Have all attendees call you. When all calls are active, click the Start Conference button.
  B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

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  explanation:

  Reference: https://help.mypurecloud.com/articles/make-conference-call/

• Question 5:

  What additional functionality does Communicate brings to Genesys Cloud?

  A. Knowledge base features, such as FAQs and Communities.
  B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
  C. Call center features such as ACD and scripting.
  D. Directory capabilities, such as advanced search, profiles, and keyword searching.
  A. Knowledge base features, such as FAQs and Communities.

• Question 6:

  Where can you add the preconfigured settings of the phones?

  A. Admin > Telephony > Phone Management > Calls
  B. Admin > Telephony > Phone Management > Phones
  C. Admin > Telephony > Phone Management > Base Settings
  A. Admin > Telephony > Phone Management > Calls

• Question 7:

  When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

  A. It should be connected to a different network segment that has access to your company intranet.
  B. It should be connected to a network segment that has outbound access to the public Internet.
  C. It should be connected to the same network segment that the Bridge server is on.
  B. It should be connected to a network segment that has outbound access to the public Internet.

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  explanation:

  Reference: https://help.mypurecloud.com/articles/single-core-architecture/

• Question 8:

  How do you represent your organization when you contact the Genesys Cloud support team?

  A. Organization ID
  B. Company Name
  C. Agent Name
  D. ID
  D. ID

• Question 9:

  What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

  A. Reset the user's password.
  B. Rename the user account.
  C. Set the user to Inactive for 30 days, then delete the user account.
  D. Create a role for former users and add the user to that role.
  A. Reset the user's password.

• Question 10:

  Which statement is true regarding chat rooms in Genesys Cloud?

  A. Notifications can be turned off per room.
  B. There is a maximum of 50 users to a room.
  C. You must have the room_user permission to use rooms.
  D. Administrators assign people to rooms.
  A. Notifications can be turned off per room.

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  explanation:

  Reference: https://help.mypurecloud.com/articles/set-chat-preferences