Genesys GCP-GC-IMP Online Practice Questions and Exam Preparation

Genesys GCP-GC-IMP Online Questions & Answers

• Question 1:

  Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

  A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
  B. The education information can be verified against the human resources database.
  C. The profile information can be used to keep LinkedIn information updated.
  D. When employees have free time, they can review biographies of their peers.
  A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

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  Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.

• Question 2:

  Instant messaging costs are significantly less than long-distance phone conversations.

  A. True
  B. False
  A. True

• Question 3:

  All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

  A. Create a Site
  B. Assign the Edge to a Site
  C. Configure a trunk
  D. Create an Edge Group
  E. Associate the network interface
  F. Authenticate the Edge
  G. Configure the Edge Connectors
  C. Configure a trunk

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  Reference: https://help.mypurecloud.com/articles/configure-edge-standard-v1/

• Question 4:

  When creating an external trunk, what protocol(s) can be selected? (Choose three.)

  A. The default protocol
  B. TCP
  C. TLS
  D. SIP
  E. UDP
  B. TCP
  C. TLS
  E. UDP

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  Reference: https://help.mypurecloud.com/articles/external-trunk-settings/

• Question 5:

  How many types of Genesys Cloud Contact Center Licenses are available?

  A. 5
  B. 2
  C. 3
  D. 4
  C. 3

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  Reference: https://help.mypurecloud.com/faqs/what-defines-a-billable-concurrent-user-for-genesys-cloud-contact-center-services/

• Question 6:

  When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

  A. Yes
  B. No
  A. Yes

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  Reference: https://help.mypurecloud.com/articles/configure-country-codes/

• Question 7:

  You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

  A. Add meaningful tags to the document.
  B. Add a priority of "high" to this document.
  C. Make sure you name the document in a way that is easy to search for.
  D. Number the documents in such a way that this one appears at the top of the list.
  A. Add meaningful tags to the document.

• Question 8:

  How many categories of routing are there in a Call Route under the Call Routing page?

  A. 5
  B. 4
  C. 3
  D. 2
  C. 3

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  Reference: https://help.mypurecloud.com/articles/about-call-routing/

• Question 9:

  You can select multiple files to upload into a workspace in the Documents feature.

  A. True
  B. False
  A. True

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  Reference: https://help.mypurecloud.com/articles/add-files-workspace/

• Question 10:

  What are the ways that you can place a call through Genesys Cloud? (Choose two.)

  A. Use the built-in Dialpad.
  B. Use the Make Call button.
  C. Use the Call History.
  D. Use the .NET Client.
  A. Use the built-in Dialpad.
  C. Use the Call History.