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GCP-GC-IMP Real Exam Questions

Genesys Cloud Certified Professional - Implementation

50 questions available · Page 1 of 5

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Question 1 Single choice

How many types of Genesys Cloud Contact Center Licenses are available?

  1. A

    5

  2. B

    2

  3. C

    3

  4. D

    4

Show answer and explanation

Correct answer: C

Explanation

References:
https://help.mypurecloud.com/faqs/what-defines-a-billable-concurrent-user-for-genesys-cloud-contact-center-services/

Question 2 Single choice

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

  1. A

    Create a Site

  2. B

    Assign the Edge to a Site

  3. C

    Configure a trunk

  4. D

    Create an Edge Group

  5. E

    Associate the network interface

  6. F

    Authenticate the Edge

  7. G

    Configure the Edge Connectors

Show answer and explanation

Correct answer: C

Explanation

References:
https://help.mypurecloud.com/articles/configure-edge-standard-v1/

Question 3 Single choice

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

  1. A

    Availability

  2. B

    SIP Access Control

  3. C

    Outbound

  4. D

    Calling

Show answer and explanation

Correct answer: B

Explanation

References:
https://help.mypurecloud.com/articles/configure-sip-access-control/

Question 4 Single choice

Instant messaging costs are significantly less than long-distance phone conversations.

  1. A

    True

  2. B

    False

Show answer and explanation

Correct answer: A

Question 5 Single choice

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

  1. A

    Reset the user's password.

  2. B

    Rename the user account.

  3. C

    Set the user to Inactive for 30 days, then delete the user account.

  4. D

    Create a role for former users and add the user to that role.

Show answer and explanation

Correct answer: A

Question 6 Single choice

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

  1. A

    Admin > Account Settings > Organization Settings

  2. B

    Admin > Account Settings > Organization

  3. C

    Admin > Account Settings > Organization Settings > Settings

Show answer and explanation

Correct answer: A

Explanation

References:
https://help.mypurecloud.com/articles/configure-invite-links/

Question 7 Single choice

Where can you add the preconfigured settings of the phones?

  1. A

    Admin > Telephony > Phone Management > Calls

  2. B

    Admin > Telephony > Phone Management > Phones

  3. C

    Admin > Telephony > Phone Management > Base Settings

Show answer and explanation

Correct answer: A

Question 8 Single choice

What additional functionality does Communicate brings to Genesys Cloud?

  1. A

    Knowledge base features, such as FAQs and Communities.

  2. B

    Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

  3. C

    Call center features such as ACD and scripting.

  4. D

    Directory capabilities, such as advanced search, profiles, and keyword searching.

Show answer and explanation

Correct answer: A

Question 9 Single choice

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

  1. A

    In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

  2. B

    In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

  3. C

    In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

  4. D

    In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

Show answer and explanation

Correct answer: A

Explanation

References:
https://help.mypurecloud.com/articles/create-edge-group-phone-trunk/

Question 10 Multiple choice

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud.

What can you do to provide Jonn with his login credentials? (Choose two.)

  1. A

    Resend the invite.

  2. B

    Add John to Genesys Cloud again so that a new invitation will be generated.

  3. C

    Submit a ticket to Genesys Cloud support.

  4. D

    Reset John's password and let him know the password to log in with.

  5. E

    Tell John to be patient and wait for the email to arrive.

Show answer and explanation

Correct answers: A, B