Genesys Genesys Certification GCP-GC-IMP Questions & Answers

• Question 21:

  Calling Name and Address can be overridden.

  A. True

  B. False

  Correct Answer: A

  Reference: https://community.genesys.com/digestviewer29/viewthread? GroupId=19andMessageKey=7adf4f5b-d3a9-4559-b380-41ef347dbd25andCommunityKey=bab95e9c-6bbe4a13-8ade-8ec0faf733d4andtab=digestviewer

• Question 22:

  You can select multiple files to upload into a workspace in the Documents feature.

  A. True

  B. False

  Correct Answer: A

  Reference: https://help.mypurecloud.com/articles/add-files-workspace/

• Question 23:

  What type of trunk would you configure to connect to AudioCodes phones?

  A. WebRTC phone trunk

  B. Phone trunk

  C. External trunk

  D. Network interface trunk

  Correct Answer: A

  Reference: https://help.mypurecloud.com/articles/configure-the-genesys-cloud-edge-standard-v3/

• Question 24:

  Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

  A. You must know what groups to create for the new location.

  B. You must have images of all the users located at the new location.

  C. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

  D. You must have the basic profile data for the users at the new location.

  E. You must have Admin rights for Genesys Cloud

  Correct Answer: CE

  Reference: https://help.mypurecloud.com/articles/create-a-new-location/

• Question 25:

  Which protocol is used for transporting Digitized Audio?

  A. UDP

  B. TCP

  C. RTP

  D. SIP

  Correct Answer: D

  Reference: https://help.mypurecloud.com/articles/tls-trunk-transport-protocol-specification/

• Question 26:

  All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

  A. Create a Site

  B. Assign the Edge to a Site

  C. Configure a trunk

  D. Create an Edge Group

  E. Associate the network interface

  F. Authenticate the Edge

  G. Configure the Edge Connectors

  Correct Answer: C

  Reference: https://help.mypurecloud.com/articles/configure-edge-standard-v1/

• Question 27:

  What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

  A. Supervisor

  B. admin

  C. employee

  D. User

  Correct Answer: A

• Question 28:

  Select the Access level permission types for workspace membership. (Choose three.)

  A. Full Access

  B. Partial

  C. Read Only

  D. Write Only

  E. Contributor

  F. Collaborator

  Correct Answer: ACE

  Reference: https://help.mypurecloud.com/articles/access-levels-in-workspaces/

• Question 29:

  You must work closely with ________ before completing configurations for external SIP trunks.

  A. Genesys

  B. The Resource Center

  C. Your carrier

  D. Your designated contact

  Correct Answer: C

• Question 30:

  Which statements are true regarding the role of Designated Contacts? (Choose three.)

  A. Designated Contacts provide the first level of support for their organization.

  B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

  C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

  D. Designated Contacts are the only people within an organization with access to the Resource Center.

  E. Designated Contacts are the only people within the organization who may contact and work with support.

  Correct Answer: ADE