To assign extensions to users, you must first ________
A. Create a pool of extensions.
B. Buy the extension number from the carrier.
C. Add the extension to the dial plan.
D. Assign the extension to the user's phone.
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A. Add meaningful tags to the document.
B. Add a priority of "high" to this document.
C. Make sure you name the document in a way that is easy to search for.
D. Number the documents in such a way that this one appears at the top of the list.
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
A. Public Interface Services
B. Core Services
C. Communication Services
D. Application Services
Which architectural approach is used to develop a single application as a suite of small services?
A. Monolithic Architecture
B. Microservices Architecture
C. Genesys Cloud Salesforce Architecture
D. Single Core Architecture
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A. Use the built-in Dialpad.
B. Use the Make Call button.
C. Use the Call History.
D. Use the .NET Client.
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A. Blackberry OS
B. IOS
C. Windows 10 mobile
D. EOS
E. Android
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
A. Resend the invite.
B. Add John to Genesys Cloud again so that a new invitation will be generated.
C. Submit a ticket to Genesys Cloud support.
D. Reset John's password and let him know the password to log in with.
E. Tell John to be patient and wait for the email to arrive.
How many types of Genesys Cloud Contact Center Licenses are available?
A. 5
B. 2
C. 3
D. 4
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
What is the maximum file size that a user can upload into Genesys Cloud Documents?
A. 10 MB
B. 100 MB
C. 2 GB
D. No Limit
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