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Genesys Cloud Certified Professional - Implementation

Exam Details

  • Exam Code
    :GCP-GC-IMP
  • Exam Name
    :Genesys Cloud Certified Professional - Implementation
  • Certification
    :Genesys Certification
  • Vendor
    :Genesys
  • Total Questions
    :50 Q&As
  • Last Updated
    :

Genesys Genesys Certification GCP-GC-IMP Questions & Answers

  • Question 11:

    Which of the following statements are true? (Choose two.)

    A. You can view both protocol and media capture logs.

    B. You cannot view either type of log file.

    C. You can view protocol capture logs but not media capture logs.

    D. Media capture logs can be read only with the support of customer care.

  • Question 12:

    Which feature is used to share a document of size 1 GB size through chat?

    A. Attach Button

    B. Workspace sharable link

    C. Drag and Drop

    D. Add web links

  • Question 13:

    Which button would you click to mute yourself when on a call?

    A. Microphone

    B. Vertical bars

    C. Dialpad

    D. Drop-down arrow

    E. Phone with down arrow

  • Question 14:

    Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

    A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

    B. The education information can be verified against the human resources database.

    C. The profile information can be used to keep LinkedIn information updated.

    D. When employees have free time, they can review biographies of their peers.

  • Question 15:

    You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

    A. Activity

    B. Chat Icon

    C. Documents

    D. Admin

  • Question 16:

    Select all the sections for the standard profile page. (Choose five.)

    A. General

    B. Relationships

    C. Contact

    D. Contact Information

    E. Skills and Certifications

    F. HR

    G. Languages

  • Question 17:

    How many types of groups are there by default?

    A. 5

    B. 3

    C. 4

    D. 2

  • Question 18:

    When creating an external trunk, what protocol(s) can be selected? (Choose three.)

    A. The default protocol

    B. TCP

    C. TLS

    D. SIP

    E. UDP

  • Question 19:

    What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

    A. Managed IP Phones

    B. IP Phone Templates

    C. Base Settings

    D. Default Station configuration

  • Question 20:

    Instant messaging costs are significantly less than long-distance phone conversations.

    A. True

    B. False

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