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FINANCIAL-SERVICES-CLOUD Real Exam Questions

Salesforce Financial Services Cloud (FSC) Accredited Professional (AP-208)

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Question 1 Single choice

A retail bank is using Financial Services Cloudto support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.

Which solutionshould a consultant suggest the client explore?

  1. A

    A Marketing Cloud integration to manage client communications

  2. B

    An APEX solution to leverage the SendMail capabilities of Salesforce

  3. C

    Process Builder to create automatl&Socument requests for missing items

  4. D

    The Send Documents flow for Retail Banking

Show answer and explanation

Correct answer: D

Question 2 Multiple choice

An insurance company wants to create a car insurance quote process for its website. The process should include the following functionality:

1. The user has to enter contact and address information.
2. The user has to enter the driver's age and the car model and year.
3. The process should calculate an insurance quote based on the data the customer provided and save the offer to the client's record.

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?

  1. A

    OmniScripts

  2. B

    Integration Procedures

  3. C

    FlexCards

  4. D

    APEX Code

  5. E

    Business Rules Engine

Show answer and explanation

Correct answers: A, B, E

Question 3 Multiple choice

Which three related lists are visible within the Actionable Relationship Center associated with the Account object?

  1. A

    HouseholdFinancial Accounts

  2. B

    Cases

  3. C

    Client Financial Goals

  4. D

    Financial Holdings

  5. E

    Notes and Attachments

Show answer and explanation

Correct answers: A, B, C

Question 4 Multiple choice

Which two statements are true for a Group inFinancial Services Cloud?

  1. A

    Financial Services Cloud includes a group record type for households

  2. B

    A group is a type of account record that people and businesses can be related to through the Financial Account relationship object

  3. C

    A group is a type ofaccount record that people and businesses can be related to through the account contact relationship object.

  4. D

    Financial Services Cloud includes a group record type for businesses

Show answer and explanation

Correct answers: A, C

Question 5 Single choice

A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customerfor feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.

What should the administrator do when designing the future state business process using FSC features?

  1. A

    When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

  2. B

    When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

  3. C

    When an account status is changed to "CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.

  4. D

    When an account status is changed to "Customer", send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.

Show answer and explanation

Correct answer: C

Question 6 Multiple choice

Which two statements are true about Group Membership in Financial Services Cloud?

  1. A

    Group Membership defines the role of the member within the Group.

  2. B

    With Group Membership settings you can define if a Group is the member's primaryGroup.

  3. C

    With Group Membership settings you can define who is the primary and who is the secondary member within the Group.

  4. D

    Group Membership is modeled using the Account-Group Relationship object.

Show answer and explanation

Correct answers: A, B

Question 7 Multiple choice

Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval.
For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)

  1. A

    Contact

  2. B

    Lead

  3. C

    Account

  4. D

    Residential Loan Application

  5. E

    Opportunity

Show answer and explanation

Correct answers: C, D, E

Question 8 Single choice

What is a key step in identifying different business processes and outlining encompassing system flows based on the existing environment when setting up Salesforce Financial Services Cloud (FSC)?

  1. A

    Creating a new Salesforce instance from scratch for the customer

  2. B

    Importing the customer's existing data into Salesforce FSC without any modifications

  3. C

    Implementing a generic, one-size-fits-all solution for all customers

  4. D

    Conducting a gap analysis between the customer's current processes and SalesforceFSC capabilities

Show answer and explanation

Correct answer: D

Question 9 Multiple choice

What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)

  1. A

    Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.

  2. B

    Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

  3. C

    Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

  4. D

    Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

  5. E

    Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

Show answer and explanation

Correct answers: B, E

Question 10 Single choice

An insurance company needs to ensure the record rollups aggregate information from related records for several objects in the Financial Services Cloud at a client orgroup level.

What should the administrator configure to meet the requirement?

  1. A

    To show all Primary Group member cases on a related list at the group level, the administrator should add Cases as a picklist value to the Rollup__c field on Account Contact Relationship.

  2. B

    Client-level records are aggregated by setting up client-level rollups to all primary group members.

  3. C

    When the administrator enables record rollups at the group level, all corresponding records are stamped with the Primary Group in the Rallup_c lookup field

  4. D

    To show all Primary Group member opportunities on a related list at the group level, the administrator should add Opportunities as a picklist value to the Household__c field on Account Contact Relationship.

Show answer and explanation

Correct answer: C