Salesforce FINANCIAL-SERVICES-CLOUD Online Practice Questions and Exam Preparation

Salesforce FINANCIAL-SERVICES-CLOUD Online Questions & Answers

• Question 11:

  Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth. What should an Administrator do to prevent users from accidentally creating more than one event of such anevent type?

  A. Create an Apex trigger that will prevent the saving of multiple one-time events
  B. Select the Unique checkbox on the picklist value for the Event Type field on the Person Life Event object
  C. Remove user's ability to create one-time events
  D. Create a validation rule that will stop the user if they attempt to add multiple one-time events.
  D. Create a validation rule that will stop the user if they attempt to add multiple one-time events.

• Question 12:

  A Salesforce administrator updating a record page to add a Chatter component to the Action Plan Lightning record page is unable to find the Chatter components for selection. What is the reason for this?

  A. Feedtracking has to be enabled for the Action Plan object.
  B. Chatter has to be enabled for Action Plans via Chatter settings in setup.
  C. Salesforce is yet to roll out Chatter for the Action Plan object.
  D. Admin users have to be assigned the Action Plans permission set.
  A. Feedtracking has to be enabled for the Action Plan object.

• Question 13:

  A financial services company is migrating a legacy customer relationship management system to Financial Services Cloud (FSC). The company is requesting that its consulting partner introduce specific customer interaction features mapped to its business processes.

  What should the consultant consider when introducing the FSC features?

  A. If there is a business process for tracking the customer life events and milestones, and timely reminding of opportunities, the Action Plan component is recommended to use.
  B. If there is a business process for limiting role-based data visibility, the Interaction Summaries component is recommended to use.
  C. If there is a business process for taking detailed notesfor client meetings and adding action items, the Action Plan component is recommended to use.
  D. If there is a business process for showing common interests and needs across the company's clients, the Interaction Summaries component is recommended to use.
  C. If there is a business process for taking detailed notesfor client meetings and adding action items, the Action Plan component is recommended to use.

• Question 14:

  A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, andContract data. The agent wants the following information displayed:

  1.

  Account information including account name, phone, and website

  2.

  Active opportunities related to the Account

  3.

  Active insurance policies related to the Account

  4.

  The ability to view andrenew policies

  How should the consultant design the FlexCards to meet these requirements?

  A. Parent FlexCard with single Child and Card Actions
  B. Parent FlexCard with multiple Q**jld Flex Cards and Card Actions
  C. Parent FlexCard with multiple Cnrrarenand different Card States
  D. Parent FlexCard with single Child and multiple Card States
  B. Parent FlexCard with multiple Q**jld Flex Cards and Card Actions

• Question 15:

  If a client is associated with more than one Household or Group, where will this clients records get rolled up to?

  A. to the household with the client's primary address
  B. to all the parent households and groups
  C. to the household selected by the advisor for record rollups.
  D. to the Household where the client is the primary member
  C. to the household selected by the advisor for record rollups.

• Question 16:

  A large insurance company hired a consulting firm to improve customer experiences for customers that want to complete standard processes online, such as getting an insurance quote or submitting a claim. Which three standard Insurance Platform components can digitally enable these core insurance operations?

  A. Policy Administration
  B. Claims Management
  C. Quote, Rate, and Apply
  D. Quote Creathqn Toolbox
  E. MobileClaimSubmission
  A. Policy Administration
  B. Claims Management
  C. Quote, Rate, and Apply

• Question 17:

  Which three related lists are visible within Actionable Relationship Center associated with the Account object?

  A. Cases
  B. Notes and Attachments
  C. Client Financial Goals
  D. Financial Holdings
  E. Household Financial Accounts
  C. Client Financial Goals
  D. Financial Holdings
  E. Household Financial Accounts

• Question 18:

  How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shownuntil the event actually happened?

  A. Hide the Event or Milestone on the Events and Business Milestones Lightning Component page properties.
  B. Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the BusinessMilestone object
  C. Remove the Event or Milestone from the Lightning Component in the Developer Console.
  D. Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.
  A. Hide the Event or Milestone on the Events and Business Milestones Lightning Component page properties.

• Question 19:

  Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

  A. Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.
  B. Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.
  C. Create a custom Person Account hierarchy to link duplicate client records.
  D. Create custom components to provide a single view of the client.
  E. Link individuals using related contacts to link duplicate client records
  A. Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.

• Question 20:

  Which Salesforce Financial Services Cloud feature enables financial advisors to track and manage clientaccounts?

  A. Financial accounts management
  B. Performance reporting
  C. Client onboarding
  D. Opportunity management
  A. Financial accounts management