Salesforce Salesforce Consultant FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 21:

  Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

  What is preventing the drip feed from triggering?

  A. The appointment status is going from Scheduled to Completed.

  B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete.

  C. The default drip feed setting is overriding the drip feed rate on a service territory.

  D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

  Correct Answer: B

• Question 22:

  Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

  A. Add all other Resources as Excluded Resources.

  B. Add the Resource as a Required Resource.

  C. Add the Resource as a Preferred Resource.

  D. Add the Account as one of the Resource Skills.

  Correct Answer: C

• Question 23:

  Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date. What are two ways a Consultant can configure Maintenance Plans to meet the requirement?

  Choose 2 answers

  A. Auto-generate Work Orders with a 14 day Generation Timeframe.

  B. Auto-generate Work Orders with a 14 day Generation Horizon.

  C. Associate a Work Type called Site Visit to a Maintenance Plan.

  D. Associate a Required Skill called Site Visit to a Maintenance Plan.

  Correct Answer: BC

• Question 24:

  A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. TheTechnician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

  B. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

  C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer ofstock.

  D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

  Correct Answer: A

• Question 25:

  Universal Containers provides prompt service and has multiple servicelevels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultantrecommend implementing?

  A. Automatically schedule unscheduled services to available Resources.

  B. Automatically Dispatch Service Appointments using Drip Feed.

  C. Automatically change the status to Dispatched of all Service Appointments.

  D. Automatically run Optimization Background Job every hour.

  Correct Answer: B

• Question 26:

  Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

  How should a Consultant configure Salesforce Field Service to track the work performed?

  A. Create a Work Order and Work Order Line Item for each Asset being serviced.

  B. Create a Work Type to automatically create relevant line items for each Asset.

  C. Create a Work Type and Work Order for each Asset being serviced.

  D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

  Correct Answer: A

• Question 27:

  Universal container provides services to multiple machines installed at customer sites. Each machine

  hasdifferent issues that need to be fixed. UC wants to track progress, different part used, and time spent

  on each machine when dispatching a technician.

  How should consultants meet these requirements?

  A. Work order will have multiple service appointments. Each service appointment will be linked to the asset

  B. Each account will have a service appointment that will represent the work to be done at customer site

  C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

  D. Each asset will have a service appointment that will represent work order needed each machine

  Correct Answer: C

• Question 28:

  Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed.

  How should the consultant configure this?

  A. Create the formula to calculate the time zone offset from the user to territory time zone

  B. Set the dispatch console to display in territory time zone in the field service settings

  C. Set the dispatch console to display in the user time zone in field service settings

  D. Configure the dispatcher user time zone to the same as territories they manage

  Correct Answer: B

• Question 29:

  Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?

  Choose 2 answers

  A. Gantz

  B. Gantt Map

  C. Appointment List

  D. Color Palettes

  Correct Answer: AC

• Question 30:

  universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.

  What should a consultant utilize to meet thisrequirement?

  A. Work order record types

  B. Entitlements

  C. Work types

  D. Entitlement templates

  Correct Answer: C