Salesforce Salesforce Consultant FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 31:

  An employee at universal container performs the role of a dispatcher and a technician. How should a consultant configure the field service lightning to support this behavior?

  A. Create one service resourceand assign the relevant permission set license

  B. Create two skills records and assign them to service resources record

  C. Create two service resource and assign them to the employee

  D. Create one service resource and assign the technician and dispatcher role

  Correct Answer: A

• Question 32:

  Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number

  of Service Appointments dispatched at a time varies amongdifferent Service Territories.

  Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

  Choose 2 answers

  A. Set the Service Appointment to Dispatch in Field Service Settings.

  B. Enable Drip Feed Dispatching inField Service Settings.

  C. Set the Number of Services to Drip Feed on the Service Territory.

  D. Enable Sharing of Dispatched Service Appointments.

  Correct Answer: BC

• Question 33:

  Universal container want to track technician van stock using thefield service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this requirement?

  Choose 3 answers

  A. Products required

  B. Inventory

  C. Mobile locations

  D. Warehouse locations

  E. Product consumed

  Correct Answer: ACE

• Question 34:

  Upon arrival for the service appointment, technician report a team of people is required to resolve the issue.

  How can the dispatcher ensure the required resources are assign to the issue?

  A. Create a new work order and assign acrew

  B. Create a new service appointment and assign to crew

  C. Assign the existing service appointment to the crew

  D. Assign the existing work order to crew

  Correct Answer: C

• Question 35:

  Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completionprocess. NTO wants to schedule one or multiple tasks to different Technicians as needed.

  How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

  A. Create multiple Service Appointments, each with its own child Work Order Line Item.

  B. Create Work Order Line Items, each with its own child Service Appointment.

  C. Create multiple Service Appointments, each with its own child task records.

  D. Create Custom Object records, each with its own child Service Appointment.

  Correct Answer: B

• Question 36:

  Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should theConsultant implement to help achieve this goal?

  A. Work Types with an Estimated Duration.

  B. Operating Hours for Customer Accounts.

  C. Work Orders with Operating Hours.

  D. Work Types with Service Level Agreement.

  Correct Answer: A

• Question 37:

  Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

  How should a Consultant configure this using a single WorkOrder'

  A. Create a new Service Appointment for each site visit.

  B. Create a new Child Work Order for each site visit.

  C. Create a new Product Consumed for each site visit.

  D. Create a new Work Order Line Item for each site visit.

  Correct Answer: A

• Question 38:

  universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete.

  Which features should a consultant use to reduce and increase technician productivity?

  A. Resource schedule optimization

  B. Reschedule appointment

  C. Fix overlaps

  D. Fall in schedule

  Correct Answer: A

• Question 39:

  Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields

  B. Required Resource

  C. Match Boolean

  D. Preferred Resource

  Correct Answer: C

• Question 40:

  Service resources at universal container UC frequentlywork in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resourcessecondary services territory.

  Which two scheduling policy changes should a consultant recommend?

  Choose 2 answers

  A. Includes the match territory work rule

  B. Remove the match territory work rule

  C. Select working location enable primary on the working territories work rule

  D. Deselect working location primary on the working territories work rule

  Correct Answer: BC