Salesforce Salesforce Consultant FIELD-SERVICE-LIGHTNING-CONSULTANT Questions & Answers

• Question 41:

  Which work rule should a field service lightning consultant use to assign service resources based on related object records?

  A. resource availability

  B. extended match

  C. match field

  D. required resources

  Correct Answer: B

• Question 42:

  Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will thenbe addressed by the inside sales team. What Configuration will support this requirement?

  A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

  B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

  C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

  D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

  Correct Answer: D

• Question 43:

  Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  A. Create a Report Chart thatsummarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

  B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

  D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

  Correct Answer: C

• Question 44:

  Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

  A. Create 5 Resources with 20 hours available a week.

  B. Createa Resource with 20 hours available a day.

  C. Create 100 Service Appointments with Contractors as Required Resources.

  D. Create a Capacity-based Resource with 100 hours capacity a week.

  Correct Answer: D

• Question 45:

  Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

  A. Create a recurring Service Appointment

  B. Create Resource Absences every day.

  C. Use appropriate Resource Operating Hours.

  D. Use the Resource Availability Rule.

  Correct Answer: A

• Question 46:

  Universal Containers plans to implement Crew Management to better support its clients. Whicharea does the Consultant need to consider as part of the recommendation'

  A. The Preferred Resource service objective is ignored for active Crew Members.

  B. Capacity-based scheduling is supported for Service Crews.

  C. A service resource can only be a memberof a single Crew.

  D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

  Correct Answer: C

• Question 47:

  Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

  A. Create CSS in the Dispatcher's Console.

  B. Add Fields on the Page Layout.

  C. Use Lookup Fields.

  D. Configure Field Sets on the Service Appointment.

  Correct Answer: D

• Question 48:

  time sheet entries can be associated to which two objects? Choose 2 answer

  A. Work order line item

  B. assigned resources

  C. Service resource

  D. Work order

  Correct Answer: AD

• Question 49:

  Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

  A. Use Territory-specific Operating Hours.

  B. Use Customer Operating Hours.

  C. Use Multiple Operating Hours with Slots for each hour.

  D. Use Exact Appointments on the Work Types.

  Correct Answer: A

• Question 50:

  Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.

  How should a consultant assign service appointments to the polygon?

  A. Set the polygon assignment policy to the highest level.

  B. Set the territory assignment policy to the highest level.

  C. Set the territory assignment policy to the lowest level.

  D. Setthe polygon assignment policy to the lowest level.

  Correct Answer: C