Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 311:

  Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
  B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
  D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

• Question 312:

  Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

  A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
  C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
  D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
  B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

• Question 313:

  Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

  A. Service Territories
  B. Geotracking
  C. Territory Management
  D. Location Management
  A. Service Territories

• Question 314:

  Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed. How should the Consultant meet this requirement?

  A. Add Products to the Work Order Products Related List on the Asset object.
  B. Add Products to the Products Required Related List on the Work Type object.
  C. Add Products to the Products Required Related List on the Asset object.
  D. Add Products to the Work Order Products Related List on the Work Type object.
  B. Add Products to the Products Required Related List on the Work Type object.

• Question 315:

  Technician often need to generate reports in customer language. Which configuration should the consultant recommend to meet the requirements?

  A. Update the language of the current user
  B. Update the default language of the organization
  C. Add the language field to the contact page layouts
  D. Add the service report language field to the work order page layout
  D. Add the service report language field to the work order page layout

• Question 316:

  A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and

  adjust their van stock.

  Where should the technician record this information?

  A. The Product Item Transactions Related List on the Product Item
  B. The Work Order Line Item associated with the completed Work Order
  C. The Products Consumed section on the Work Order
  D. The Product Request Line Item associated with the Product
  C. The Products Consumed section on the Work Order

• Question 317:

  At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile

  resources, and optimize their mobile workforce's schedule.

  What is the best permission set{s) a consultant should recommend assigning to NTO agents?

  A. Dispatcher
  B. Agent and Resource
  C. Agent
  D. Mobile, Agent, and Resource
  D. Mobile, Agent, and Resource

• Question 318:

  Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

  A. Work Types with an Estimated Duration.
  B. Operating Hours for Customer Accounts.
  C. Work Orders with Operating Hours.
  D. Work Types with Service Level Agreement.
  A. Work Types with an Estimated Duration.

• Question 319:

  Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

  A. Attach Knowledge Articles to Work Order Line Items Only.
  B. Manage Attached Articles and Search the Knowledge Base.
  C. Attach Articles to Work Orders and Work Order Line Items.
  D. Include Quick Actions and Global Actions in Attached Articles.
  B. Manage Attached Articles and Search the Knowledge Base.
  C. Attach Articles to Work Orders and Work Order Line Items.

• Question 320:

  Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

  A. Required Resource
  B. Match Field
  C. Resource Availability
  D. Extended Match
  D. Extended Match