Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 281:

  Which configuration can universal containers use to brand the field service lightning mobile app?

  A. Company colours
  B. Company address
  C. Company style sheets
  D. Company logo
  D. Company logo

• Question 282:

  A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?

  A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
  C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
  D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

• Question 283:

  Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Salesforce browser-based application
  B. Salesforce Field Service mobile application
  C. Custom mobile application
  D. Salesforce mobile application
  A. Salesforce browser-based application
  B. Salesforce Field Service mobile application

• Question 284:

  Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

  A. Select Sort by Average Utilization on the Resources Tab.
  B. Select Date Resolution on the Hours Tab.
  C. Select Travel Time and Breaks as skills on the Skills Tab.
  D. Select Hours, Absences and Overtime on the Utilization Tab.
  A. Select Sort by Average Utilization on the Resources Tab.

• Question 285:

  Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time. In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

  A. When service resources are available for work
  B. The maintenance plan for account
  C. The due date of the service appointment
  D. The time slots for appointment booking
  C. The due date of the service appointment
  D. The time slots for appointment booking

• Question 286:

  Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

  A. Update the Service Appointment Status field.
  B. Update the Service Appointment field "In Jeopardy."
  C. Update the Service Appointment Chatter feed.
  D. Reschedule the Service Appointment for later.
  C. Update the Service Appointment Chatter feed.

• Question 287:

  Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

  A. Soft Boundaries
  B. Customer First
  C. High Intensity
  D. Emergency Policy
  A. Soft Boundaries
  B. Customer First

• Question 288:

  Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?

  A. Service Resource Dashboard
  B. Service Appointment Reports
  C. Street-level Routing
  D. Aerial Routing
  B. Service Appointment Reports

• Question 289:

  Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.

  Which two configurations should a consultant implement to meet this requirement?

  Choose 2 answer

  A. Assign the appropriate skills to resources.
  B. Use work types with required skills.
  C. Select the relevant work types for each resource.
  D. Create multiple work order line items per service.
  A. Assign the appropriate skills to resources.
  B. Use work types with required skills.

• Question 290:

  Which two configurations can companies add to brand the Field Service mobile app?

  A. Company logo
  B. Company Colors
  C. Company style sheets
  D. Company address
  B. Company Colors