Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 331:

  Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job. How should a Consultant support this process?

  A. Add a new Product Required to the Work Order.
  B. Add a new Product Required to the Work Type. 2
  C. Add a new Product Consumed to the Work Rule. Seer
  D. Add a new Product Consumed to the Work Order.
  B. Add a new Product Required to the Work Type. 2

• Question 332:

  Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel. Which two configurations should a consultant implement to meet the requirements?

  A. Use work type with required skills
  B. Assign the appropriate skill to resource
  C. Select the relevant work type for each resource
  D. Create a multiple work order line per service
  A. Use work type with required skills
  B. Assign the appropriate skill to resource

• Question 333:

  Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?

  A. Post to the Service Appointment Chatter feed.
  B. Change the Status field on the Service Appointment.
  C. Adjust the Scheduled End field on the Service Appointment.
  D. Update the In Jeopardy field on the Service Appointment.
  A. Post to the Service Appointment Chatter feed.